mydentist, Earl Royd, Keighley 165 Skipton Road, Keighley BD21 3BG

"Having spent over 30 minutes on hold since opening, I was greeted with an exceptionally rude female receptionist. Having advised I was in pain and had swelling, I was told to call back tomorrow because the NHS dentist had called in sick! Before I could even reply, the receptionist put the phone down!! Have experienced this myself and reviewed other reviews, it would appear the Practice Manager needs a huge boot up the backside and to educate his/her staff with some basic customer service skills and to empower the word compassion."

"Absolute shambles of a practice since covid. They cancelled mine and my children's appointments in October 2020 and I've heard nothing about rearranging another, just an email to say they're working through patients. I rang yesterday to book my child in and was told the lovely dentist we used to have had left and I had to ring back in another 3 months before I could try make another appointment!"

"They don’t deserve 1star, They have Absolutely horrendous service, I strongly advise NOT to register with this dentist. My sister missed one appointment and had to rearrange it due to an important hospital appointment that she had to attend to. Second appointment was made for her to only get a call after a week to be told that her 2nd appointment has been cancelled and she cannot be registered at this dentist. The woman she spoke to the so called receptionist had no manners, she was very rude and wouldn’t let her speak. You will be reported!!"

"I had a very positive experience with the staff at My Dentist. The receptionists where polite helpful and full of smiles at all times which helps you to relax. The time I spent with the Dentist was a very nice experience he was very professional and very helpful, which put me at ease as I have a built in fear of Dentist’s. Pleasant experience D. McDonald"

"So I had my first experience with My Dentist today for a check up as its been long overdue. The receptionist were friendly enough, there was plenty of seating in the waiting room and it was a very clean and well presented establishment. They sent me email and text reminders about the appointment which was great. The dentist I was seen by was called Higor I think, he was really friendly and helpful. He talked me through everything and answered all the questions I had. He showed me things inside my mouth he wanted to check and even showed me the Xrays. I left feeling confident there was no concerns to worry about and an overall pleasant experience."