German Auto Care Stanningley, Pudsey LS28 6SB

"Over priced, amateurs!!!! I booked my car into this place just before Christmas as I has some water coming into the car…. When I gave it in the man on the reception seemed to know what he was talking about and all was fine. I was told it would take a week but never got it back until 2 weeks later. I drove it home and the car was fine until the next morning, an error message come up and the car wouldn’t move. I took it back by driving 20mph for 10miles because I was so scared it would stop. I grabbed one of the mechanics and he told me he had worked on it and the reception guy had told him that it was a problem that had nothing to do with what I had said. What a joke the reception guy is. He thinks he’s a mechanic and works behind the desk. The mechanic told me that he had basically messed about with the wrong thing and then tried to backtrack by saying it must have been the last garage I gave it to. These guys don’t have a clue. They just look the part. I ended up paying £1k and the problem is still there."

"Hi Avoid at all cost when in for my bmw 320d for a simple oil change and filters on arrival I was notified that the desile and air filter was not included in first price witch was 190 and to carry out fuel and air filler was an extra of 120 so total was 310 big change in price then they came back to me again telling me there was a 60 extra charge to turn of my sirvice light of witch they should do as standard ? So once I asked more about prices Steve got aggravated and said take car from hear yo else we’re so just to let you no there are rip of avoid at all cost cheaper at bmw dealers and you at least get treated with some kind of respect"

"I am very disappointed in the customer service that I received today. I have been a loyal customer for over 4 years and I have never been treated like this. I had booked my car in for service 2 weeks in advance. I took my car in at 11:30 due to receiving some unfortunate news in the family. After handing my keys over, I was told the car will be ready by end of the day. At no point was I given any warning or indication that my car may not be completed for today. After not receiving any communication, I called the garage at 4:30 and was told my car has not even gone into the garage and I will have to collect it tomorrow. I explained over the phone that it was crucial for me to have my car that day due to the bad news. I did not appreciate the tone and lack of empathy shown by the worker, considering no one had reached out to me about the delay. I understand if I was made aware of the possibility my car would not be serviced today, however no effort was made to contact me. When speaking to the worker, I was told there had been a delay in the workshop, however, he later blamed me for bringing my car in “too late”. This was never mentioned to me beforehand nor was I told to bring the car in before a specific time. After giving my business to this garage for several years, I would’ve simply appreciated being made aware of any delays in advance so that I didn’t have to call up to find out my car was not ready, so I could make other arrangements. I sincerely hope someone looks into this as I was not happy to be accused and think the customer service and communication skills could be improved."

"Fixed my panoramic sunroof which had locked up and prior to that was creating a wind noise. Quick turnaround and fitted me in at a time to suit me when they were already busy. Amazing service and fair price. Fair better than going to a main dealer."

"Quality experience - took car in for Service as dashboard computer displayed it was required - honest assessment done and fault was due to faulty brake pads sensors. Sensors replaced and no cost - definitely visit again cheers BMW 640D - honesty goes along way - RL11FLE Thankyou"