Drulight Ltd Ystrad Mynach, Hengoed CF82 7TS

"Called and explained problem, prompt service. Date and time arranged, turned up on time, polite. Brought part after a telephone diagnosis, so did not have to wait to get part etc. Job done. Diagnosed another problem with cooker, so this part had to be ordered, give me prices for Smeg part and alternative as cost was high for Smeg. Rang me as soon as it arrived, again appointment made. Full PPE. Friendly and professional, cant fault them. I work for an estate agency and will be using these guys again. Thank your Drulight. :-)"

"I've used these guys a number of times for different appliances, they have always been completely fair. Definitely a company that provides customer service over profiteering (hence I go back to them every time so please keep doing it!). Spoke to them again this morning over a faulty oven, provided advice over the phone that resolved the fault rather than turn out and charge for a visit. I feel that this is yet another demonstration of customer service over profiteering."

"I was contacted by Drulight Ltd to arrange inspection of faulty Montpellier appliance. The visit was arranged for Friday afternoon, after 1pm with half an hour phone call notice (I have call recording proof). However, the engineer arrived at my property on Friday at 10.30, despite the appointment to be arranged for the afternoon and the fact the he was not able to reach me on the phone 15min beforehand. I have contacted the local engineers company to explain it was their mistake and they denied (spoke to Matthew) this could have even been possible that an appointment had been arranged for the afternoon due to the engineer only working mornings. They offered no remedy action, even though I stated I had a recording of the phone call in which an appointment was set for the afternoon. If the Drulight Ltd cannot even get their appointments right, and are so arrogant and unhelpful when they make a mistake, do you really want them to repair anything in your home?"