Clarks 8 Castle Street, Hinckley LE10 1DB

"Quick and effective. Very happy to help. School shoe's are a go go go."

"Excellent service, the best in the area. Great choice of styles in-store and offered to order if they didn’t have items in stock. I would highly recommend the Clarks shop Hinckley."

"I took my little 5 year old into the store today to have her feet measured, i was greeted when I arrived and was asked to sit down while the lady went to get what she needed to measure her feet. She came back and got the wrong one to do it, she grabbed another one and then turned around and said do you have any socks but this is after already trying first time round. One how come you don’t supply throw away socks and two she’s fine and doesn’t have to wear a mask, whats the difference. Shame because i will now not use this store for clarks shoes."

"I like Clarks' products but I would not recommend the Hinckley store to anyone. Two episodes made me decide to never return to this shop again. My daughter received a pair of Clarks' shoes as a gift which unfortunately did not fit. As they were bought in a different location, we followed the advice on the Clarks' website which stated we could change the size or get a refund in any of their branches as long as they have it in stock. As we live in Hinckley, this branch was the closest one. At the store, the lady (who seems to be the manager) was very unfriendly and refused to help us. We needed to ask question by question until she finally accepted the fact she needed to exchange or refund the shoes. She also told my wife of, saying that she should have gone to the original store of purchase because for her returning items where profit loss. I understand the frustration, however this kind o problem should be dealt with Clarks' administration instead of the customer. In the end, we managed to get a refund even knowing we went to the store to change the size instead of getting our money back. We promised Ito ourselves never returning to Clarks but my little daughter saw some sandals from outside the shop about 2 years later. I got to admit I was prepared for the worse but accepted to go inside because of her. Another disappointment, which I would say was minor in comparison to the first but would not let it out of my reservations. As my daughter did not have socks the simply said that she could not try any shoes on and walked away leaving us without no option other than leave. Don't get me wrong, I agree with the policy for hygienic reasons but the information could be better delivered. I asked if they had socks for sale they said: NO! and walked away. At this stage, I was sure I should never go back to this shop."

"Store manager very friendly and couldn’t do more to help me find comfortable shoes for my sore heels and odd shaped feet! The shoes are a great fit and are so comfortable. Great service- thank you!"