BTCSoftware 24a High Street, Addlestone KT15 1TN

"In the last year (or since the Bright buy out) they've become really bad. Issues with even logging into the software, and then can't even get through to support! Never have any issues with any other software company but seems like I always need support from this company! Just called 10 times but keep getting shut off!"

"I have run an accountancy practice for ten years and over the last five years have moved all our software needs to BTC. We started with Practice Manager and CT Solution and now have the complete package with the introduction of Accounts Production. This just make so much sense. The packages are so simple to use and the integration and upload facilities are first class, it strips away all the stress from "amending" the missing bits. Support. The support when I need my hand held is amazing - I doubt if there is a better support team in any software company, not just Accountancy and Tax. I cannot recommend the software and the backup team highly enough, so why look elsewhere?"

"I have been using BTC Software for many years now, having tried others and finding the need to change every year due to either limited numbers of clients I could use before incurring further costs or finding the software just too complex for my needs. I have only needed support from BTC on two occasions, once due to a software "blip", that was quickly rectified, and the other due to a lack of knowledge/understanding on my part. Each time I was not spoken down to, just helped. It is the best software I have ever used, particularly as it provides unlimited SA Returns and so economically too. I cannot recommend highly enough."

"When our previous practice management, tax return and accounts production software became prohibitively expensive, I canvassed views from other practitioners and the overwhelming recommendation was BTC for everything except accounts production, which they didn't have at the time. Although I wasn't keen on a non-integrated solution the cost savings were huge so I bit the bullet. What I found was that not only is BTC simpler to use and just as comprehensive as our previous system in the areas it covered, it also integrates quite seamlessly into the AP package we took on at the same time. For probably 20% of the price, it does a better job! I still don't like the AP package we chose but it works, just a bit clunky. When I get time I must try the BTC equivalent which has now been launched. I also need to comment on the BTC customer service and technical support. Our IT providers 'upgraded' our server and messed up access to the BTC history files. Going far beyond the call of duty, BTC worked with them to fix everything that had been messed up, so that within a couple of days everything was working smoothly again. The only reason I rate BTC 5 stars is because there isn't a 6 to choose."

"I have been using BTCSoftware accounts submission for Companies House since 2013. It has been excellent and is great help when up against deadlines. Co House have accepted both submissions within an hour of us sending the files. Co House acceptances also came through much quicker than expected. Thanks for your help in getting it in use."