BOSS Menswear Store 5 Shires Lane, Highcross, Leicester LE1 4AN

"Very bad customer service Spent thousands over the years at Hugo boss and now boss and they couldn't exchang a hoody for fault reasons. Would not recommend shopping at Leicester store"

"I went into store today to change a Christmas gift, I must say the staff were so helpful and friendly they couldn’t do enough to help. They actually went and looked for all different kinds of jumpers to save me doing so. Absolutely perfect service."

"The lady serving us (from Romania) was excellent. Really good talking to her and very hospitable. Thank you."

"My wife and I visited the store located in the Highcross Shopping centre on the 27 June 2022. My wife had previously called them to check that they had a particular pair of cuff links she’d seen on line. This item was intended for a special gift for someone important. We chose a pair of cuff links which were in a small box and the assistant asked if we’d like them gift wrapped and we agreed. She wrapped them in black tissue paper, she asked another staff member for cello tape but it couldn’t be found so instead used a large sticker with a BOSS logo on it. She then put the badly wrapped box in a large Hugo Boss bag. My wife remarked that the cuff links had been badly wrapped and was not acceptable to be given as a gift and did she not have some cello tape and also the bag was far too large. She called the manger over and she repeated her objection in a calm and patient manner. He replied that we don’t normally gift wrap purchases except at Christmas and don’t have cello tape. His comment was that the bag we’d been given was the smallest they have. My wife said we’d recently bought similar cuff links in BOSS store in Westfield London and they had wrapped it beautifully and the bag was much smaller. His manner was arrogant and patronizing, there was no apology and no attempt at customer service. We couldn’t believe his rudeness and unfriendly approach. He couldn’t care less, we were shocked. At this stage we had already paid for the item, my wife was disappointed and disgusted and said she would like a refund as it was not acceptable to buy an expensive item for a gift and not have it presented in an attractive manner. The assistant agreed to refund the purchase and we left the store, we will certainly not be visiting the store again and nor will our friends. Mr and Mrs Hodgkinson"

"It was a terrible experience to have shopped with Boss High Cross. Staff were extremely rude. Today I bought a "tracksuit top" with the transaction number 21631 and customer number 65585497 and paid £169 to them. After 20 minutes we had found that there were many large stains on the Tracksuit Top and I immediately went back to the shop, asking them for an exchange. I got shocked when they refused to exchange the top and I have never experienced such rude behaviour from any salesman, who bluntly stated that he does not care what the customer says and he will not return or exchange it. If it were possible to give less than a 1 star, I would certainly give it. I would never, I repeat never recommend anyone to go and shop from this Boss High Cross."