Melrose Inn, Greene King Pub & Carvery Pascal Close, Saint Mellons, Cardiff CF3 2UZ

"Had lunch with my family today. Bar service was slow even though it was quiet. Ordered food, had to wait a fair while. Carvery was great, gammon not bad, lasagne not bad but salad was soft with edges going brown, clearly past it's best. I ordered a side order of chips which didn't show up even after asking about them!! I had a refund for those, only because I asked for it. Lovely place but had higher hopes for a lovely meal and service. Doubt I will go there again ."

"I don’t usually leave negative reviews and I try to be as reasonable and fair as I possibly can. If I could give this place zero stars or negative, I would. We came for a family meal. The pub looked half empty- but lots of tables still hadn’t been cleaned away and were dirty. When I went to the bar to order our meal there were bar staff in the background Audibly moaning and complaining about how “busy” it was and getting “pissed off can’t we close the kitchen”. We weren’t informed that despite the pub being half empty that we would be waiting nearly an hour for food. Even though I overheard multiple other guests being told that there was a wait. When the food eventually came, the chips that came with the burgers tasted stale and weren’t very warm at all. The burger was assembled as if someone had randomly thrown the ingredients angrily onto the plate inside the bun. The steak we ordered “rare” came out more well done than anything. It was not consumable. We had to send it back. Meanwhile in the background the staff were all still visibly distressed and continued moaning in-front of all the customers about how annoying their job was. I’d love to know how food that takes so long to prepare can taste like it’s been left out for hours and reheated. I’d also love to know how a place that is visibly not busy can cause so much mayhem."

"What an awful experience tonight. Came here after a lovely day out with some friends and family. Ordered a meal each with several drinks. Started with the drinks, took over half an hour to arrive for 2 cokes. Then asked the waiter to check and his response was “it’ll be at least another 10 minutes” The bar was empty, no one serving and no one waiting. I asked if i can speak to a manger and was told no. When our food came out i was completely and utterly disgusted. For the child we ordered a pizza and chips, it was all stone cold to a point where it was inedible. We then had x2 chick and mix meals- both cold, both undercooked and both looked like they were from McDonald’s. Then my friend had a mixed grill- came stone cold, meat wasn’t cooked how he wanted. Came with a raw sausage and hardly cooked tomato. Now the carvery wasn’t too bad but we had ordered extra to share around- The Yorkshire puddings were hard enough to smash on the table. You can see they had been burnt but no effort to discard. They were absolutely disgusting. The waiter had no clue on what food was what. Had to repeat myself at least 2 times and replied extremely rudely. Walking around with a stroppy face. Now the toilets. Women toilets- missing panels to the sink which is a hazard as there are chemicals exposed. Couldn’t lock one of the toilets. Other toilet was out of order. Middle toilet was missing a toilet seat and couldn’t lock the end toilet. Mens toilets- Partner used the toilet at 6pm, reported that there was sick in the sink. Staff member replied with ok and walked off. As we were leaving he used the toilet again (8pm) and there was still sick. Another member of the public was also outraged by this and both reported it to a member of staff and again, nothing was acted upon. The carvery had flies around it. Open sauces that had been there for hours. Flys sitting on the sauces and flying around them. Staff were rudely spoken and just didn’t care. Won’t ever be returning. Extremely dissatisfied."

"They do the most amazing carvery. We had the largest portion of meat .. turkey and gammon .. that we have ever had at any carvery , and it was cut thickly too. We asked if we could have a second Yorkie and was told. " Yes, of course you can". The food was delicious.The staff were friendly and helpful. We will be going back again ...and again."