Pizza Express 23-24 High Street, Rugby CV21 3BG

"What you don't normally get from a chain restaurant is a personal service, Pizza Express Rugby was different. It was myself and my two children, one of them was a little tired and disruptive and we sat next to the kitchen area, so for the peace of others around I put Peppa pig on my phone. The kitchen staff noticed this and how they haven't had to watch it in ages... This was followed about genuine excitements of the thought of making Peppa Pig Pizza/ dough, both my children absolutely loved it and the 1 year old got very excited when Peppa got delivered to the table. I very rarely write reviews or make comments, however I truly believe the team/ kitchen staff went above and beyond. Thank you so much, we'll see you again soon."

"We had a very good experience here at the Rugby branch. We visited one evening during the heatwave when we were desperate for some air con! The staff were also very friendly and efficient. Lovely to see some Italian wines from unusual grape varieties on the menu - I enjoyed a glass of Soave from Northeastern Italy. We skipped starters and shared a Caesar salad and the La Reine pizza. There were a few issues here - firstly the kitchen was out of egg, Parmesan and Cos lettuce, so our Chicken Cesar salad was just chicken and rocket leaves (we were still charged the £13 though). We also went for the ‘classic’ pizza base, which turned out to be a thin base (not thick as described) and overall quite a small pizza. I would recommend opting for the Romana base which is a thin base (though no thinner than the thin classic base we had), but the pizza is considerably larger. We shared a pudding of brownie with vanilla ice cream afterwards, which was delicious."

"The location did not inform me of the 45 minute wait until I had sat down. Not an issue as it came quicker than this. It took the team 2 minutes to acknowledge me at the door to get a table. It was busy but appeared short staffed. Having ordered the carrot cake and coffee, I was informed that these were unavailable at the time of ordering. The location had limited supplies of different items on the menu which I have yet to encounter in a Pizza Express. The team were apologetic in that respect and were warm and friendly throughout. The food tasted great but I notice the size of the portion and the amount of butter given on the doughballs was small; The smallest I have come across where other branches are a lot more generous! Little improvements such as having cutlery on my table would not go a miss. A staff member delivered my dough balls without any cutlery. The soft drinks provided were warm in the bottle; normally they are chilled from a fridge. Little niggels made it a less pleasant experience than normal but I would visit again."

"Welcoming decor and good pizzas. Service struggled to cope with a handful of customers as there appeared to be only one server. However, food was fresh and tasty and the kids menu is good value for money. Will be returning."

"My first time coming to any Pizza Express after being recommended by a work colleague. I didn't have huge expectations as I thought it would just be another Dominos style place, but I was pleasantly surprised. I ordered a starter and a main and both came within a reasonable time and it tasted amazing! It is slightly pricey but compared to other pizza places it's worth your money. The staff are super friendly and always serve you with a smile. I would highly recommend coming here and I definitely will again soon."