Gigi’s Hoxton 11 Hoxton Square, London N1 6NU

"Shambolic! Would rate 0* if I could! Avoid! Rude service and awful food. I went to Gigi’s with a group of friends and decided to get some food. Between my group of friends we ordered 2 vegan burgers, 2 vegetarian burgers and 1 beef burger. Each of which was supposed to come with chips. We ordered the food and were told there was a 20 minute wait which was fine. An hour later the food still hadn’t arrived… The waitress bought 2 burgers over and when asked which was which she simply shrugged… she was the rudest waitress I have ever encountered and had 0 customer service skills. She didn’t tell us which was which and left us guessing. Another 2 burgers arrived (again not being told what it was), one without chips. When we tried to explain we were supposed to have chips she again shrugged her shoulders. When asked again she walked away saying “I’m done” My burger arrived (I’m vegan) and it had cheese on it. I didn’t even bother asking the waitress and went straight to the kitchen. The first chef told me it was vegan cheese however the second chef came over and told me it wasn’t vegan cheese so has just served the vegetarian burger in its place without even telling me. Without even going into the food allergen and intolerances problems with this, the fact the chef told me it was vegan is just awful. He then said “you either take that or no food”. At this point we got a refund. To further the dreadful night, my friend who ordered the beef burger had to go home as he suffered really bad food poisoning. My friend who is lactose intolerant was also ill after eating the “vegan” burger. I went to subway and ended up getting a much quicker much nicer meal."

"After hosting an event, the manager was extremely uncatering and rude and hostile. Luckily the other staff were accommodating and lovely throughout our event. However, as the manager was extremely rude and unprofessional it affected the night and aesthetic of what we had agreed beforehand. Will not be using this as venue hire again."

"I rented a space on the ground floor at Gigi’s for a birthday celebration - it was perfect! We had a great night, vibe was awesome, bar staff were really friendly and organising everything with Leti was super easy. Would highly recommend!"

"Love this place from the regular open mic night on Wednesdays to Friday night end of the week sounds looking to the weekend. The chicken waffles are addictive and soooo good but to be fair all the food looks fab but as I'm addicted to the chicken waffles I can't get past them. Giovanna is a wonderful hostess and will gladly cater for big groups of all parties. There's always something going on. Long live Gigi's ❤️❤️❤️"

"I went here for an event. It was ok. The food was decent, the drink options were good. I liked the basement level where you could dance, it's a small space and it was outside of their normal hours so it wasn't too crowded."