Beefeater The Woodlands Wrotham Road, Gravesend DA11 7LF

"Came here for dinner on Sunday, 19th Feb, 7pm. Entered the room, no staff attending to seat us for a good 5 min. Decided to walk myself and my 8yo son to a table, sit down, wait, still no one. Soon realised about 3 meters away there was a staff chatting with a couple of customers. Seems they have mutual friends or something and chatted about random stuff. 10 min since arriving, no menu offered, no staff attending us yet. Finally a staff came with menu. - Found a long strand of hair in my son nachos, he almost choked with it. - On the menu it says cucumber, mint and yogurt dip. We got plain yogurt. - 1/2 grilled chicken. Corn was overly boiled (written as seasoned corn, but nothing like that). - Grilled chicken was enjoyable, succulent and crisp skin. There's definitely plenty of opportunities to improve. As it is now, I will not recommend or going back for a while."

"This place was something else from the moment I walked in to the moment I left I was absolutely taken back with the service, food, mood and atmosphere. Bobby Jay served me and was amazing with the service throughout which always makes the extra difference and that little bit special too. All staff were very friendly and smiling. The place seemed busy and customers seemed pleased too. Has to be the best mac and cheese I have ever had and I'm a big fan, cheesy chips were very delicious and to top it off the churros kit kat were spot on. Definitely recommend this place, the vibe was delightful. Thank you for a pleasant meal and service. :) I would give this place 10 stars if I could"

"Came here for a birthday meal 10 of us and all if the meals where below a standard that I'd expect to be honest the food was warm rather than hot very poorly Plated really disappointed. Staff however where very good and apologetic over the hour wait for the food order to be taken."

"Must say the food was nice however its was a bit cold, maybe because it was rather busy. Also took while to be served. However we was seated very quick. Also the toilets for men was broken so you had to climb several flights of stairs to go toilet. Also the toilets were in a state Cubicle was full of you no what and the floors in there were very wet with no wet floor sign. Also the staff although present enough take orders and run straight off. You could also do with more lighting outside ofens toilets as it was rather dark when u come out toilet it is very easy to trip up the stairs when you come out of toilet."

"This beefeater has a great standard of service. The server was nice and attentive. We got the unlimited refills, every time our glasses were empty we were offered a refill fairly quickly. The food was at a good standard. I got the pulled beef open sandwich, I would give it an easy 7/10"