Pavilion Bar and Grill Richmond TW9 3AB

"Lovely views of the garden and we were lucky enough to sit outside in October to eat our lunch. Staff very friendly and not too long to wait for food even with lengthy queues."

"The staff were very friendly, but everything else about or visit was very disappointing. The ordering app kept failing and I was charged twice when the first transaction appeared to fail (the app closed without warning). The manager was nice and refunded us, but we had been reassured by two waiting staff that we had not been double charged. (I had to log into my banking app to prove this.) The service was slow and disjointed, the queues were long. The menu was totally vegan, yet there was no indication of this from the advertising. (The sign out front showed a chicken dinner.) My friend needs to be careful with her diet and wanted food she recognised, so we only had drinks and went elsewhere. The table next to us was left with dirty dishes and several pigeons were feasing on the remains of someone's lunch, disgusting!"

"The celebrity chef menu. On the first picture is a millet salad without a grain of millet but full of quinoa. The second one is some designer name tomato and slaw.... Well, this is the first time I saw a slaw made from a single leaf. And child's bean burger was still half frozen, sorry, designer chilled, inside. 2 stars for very effective air conditioner, can't fault that wind..."

"Disgusting. The current food promotion is supposedly inspired by Anna Jones. We love her cookbooks and cook her recipes regularly. My wife has been a vegetarian for 20 years so vegan food is not new to me. This was bland, tasteless, dry, disgusting! We both saw it, tasted it to confirm it. No care and no love. Why not care about what you are serving. How many bad reviews do you need to change something? This place has been going down for the last year steadily. Real shame, we used to love eating here."

"I was very skeptical having read bad reviews and seeing the 3.8 Google score. But in fact we really enjoyed it and if it were not for the massive waiting time (about 15min in the queue and then 30min for food, on a Saturday) I would have given it a 5/5. Menu is vegan friendly, I personally tried the celeriac burger which was interesting and good. The chicken seemed good and the veggies offer a lighter option. Most dishes come with a choice of one or two sides (a la Nandos). My only critic is to charge 20£ for a Beyond Meat burger is ridiculous! We are trying to encourage people to eat plant-based not discourage them by charging you twice the price for plant-based! There is plenty of places to sit down, inside and outside and given that this restaurant is the furthest away from the main gates, I’d say it’s probably the least busy (?!). Finally you can enjoy free filtered water, there is a ketchup/mayo/condiment spot and the toilets were clean."