Osborne & Sons Insurance Consultants Ltd 2 Rose Hill, Sutton SM1 3EU

"My personal experience plz shop around before taking the quote ask their cancellation policy."

"Wish I could give it a minus 5 star. After insuring via the firm for nearly 10 years, claim free at around £1500/year, the firm showed no common sense or understanding when we had to cancel the hire insurance in 2020 due to Covid break out. It gave us several different quotes on cancellation charges and kept on increasing its figure. Very nasty experience."

"A customer centric company who care. Not like most brokers / insurers You can talk to a real human in the UK who will help, explain, and provide you with options. Si G comments do not reflect reality."

"Friendly on-boarding staff. Couldn’t fault her. Clearly very experienced and knowledgeable. Customer service team… clearly very experienced and knowledgeable, not so friendly. My advice before you chose to employ this broker is to read your policy wording fully and ensure you have the important parts of your insurance policy in writing as well as verbally agreed before signing. If there’s an issue, let’s say with a windscreen claim the first thing they’ll do is check the voice recordings from your on-board conversation. That’s fair enough I guess? You’ve signed it, you deal with it. Not had that kind of reply or service from a broker before though. My experience with other brokers is they’ll at the very least call the underwriter on your behalf before trawling though voice recordings looking for evidence to absolve themselves. It appears that as a customer of this broker you are merely a number, a commission. Hoping not to have to talk to them again before my policy expires. There are other brokers out there which don’t act in this manner so really consider their offer before signing. Given 2 stars because I wouldn’t recommend this broker despite their 60 years in business."

"One of the best insurance companies to provide you with very competitive prices. They also rewards you for your loyalty when it comes to renewal. I have been with them for over 8 years and the reason being is that this business is run by honest and competent individuals who do care about their customers, special thanks to manager Caroline and Clare whom I have known for over 7 years and are one of the kindest and sweetest ladies around when it comes to looking after their customers and posses wealth of experience underpinned by their remarkable skills, frankly speaking these ladies are the reason why customers like us stay loyal to Osborne and Sons as they live and breathe customer care and professionalism"