ScS - Sofas, Flooring & Furniture Twinches Lane, Slough SL1 5AD

"Thought I had a great experience at Slough scs? Jumped on when I walked into the store staff very friendly. Placed my order £2090.28! Was Not given a breakdown of my order only receipt given was the card payment. Got home thought about I should have got the warranty on the mechanical side of my sofa. Phoned the store to find out you can’t contact them direct you end up with a call centre! I phoned Sunday, Monday, Tuesday being told we have contacted the store you will get a call back? Never did so I emailed Steve Carson the ceo of scs. I gave my last shot on Wednesday spoke to a lady she was absolutely brilliant put me through a guy from head office, to find out my order wasn’t even put through!! But they took my money! In the meantime I worked out my bill and scs actually took extra £118.00? For no reason Which now has been taken off the warranty I wanted. I’ve had a call today from a great advisor Kiaron they are investigating the £118.00, and why my order never went through last Friday? Be warned of the Slough branch."

"Great selection of furniture. Didnt feel comfortable with sales person following my every step felt a bit of to much pressure. I prefer to look on my own and then as questions!"

"In store experience was good, we ordered a sofa at the beginning of May which would take an estimated 12 weeks for delivery. After 11weeks we received an email providing a delivery date which is in a week’s time and asking for balance. At this point we thought we’d ask the store if they know of anyone local to discard the old sofa and we stumbled over many bad google reviews about problems and got worried. Admittedly the Slough store never called us back (as requested by the SCS customer service), but our enquiry was not related to the purchase and review on trustpilot for overall feedback and delivery service was good. A day before the delivery we were given a time window. On the day we received a call half an hour before delivery. The team was great and efficient. And the sofa is as we ordered."

"Whilst the in-store original experience was okay, the after care, delivery and manner of the manager on the phone was extremely rude and unprofessional. The sales experience does not end at the first visit and I would strongly recommend that the staff and the ‘self employed’ delivery drivers act more professional and possibly undergo training on how to speak to customers in a fair and impartial way. The most shocking of all is that the manager had told the delivery drivers to bring the sofa back to the store because I called and questioned why I was not given a courtesy call for the late delivery. If I did have a sofa to use I would have taken the manager up on this offer - but he and the drivers knew the sofa was required and that they would not even give a glance of an apology for being late. I have run out of space to speak about the delivery experience in full but I will be following this up with the store and customer care directly."

"The service is so poor, DO NOT USE AT ALL. If you send an e-mail they do not answer as they get fend up with the complaints about poor service issues.. Very Very Poor Service by the Managers and the team at Slough. And they have only 1 star not 5 as shown in store"