Clocktower Cars North Cheam 22 Cheam Common Road, Worcester Park KT4 8RW

"Okay, after my last experience I understand the low ratings here. Came 5 mins late and when I said ill be out in 2 mins, she rudely said ‘you do know you booked the cab for 430am’ Came to the cab and it was the dirtiest cab inside and outside iv ever been. Drove like a maniac. 40 on 20 roads. Me and the luggage jumped up in the air when going over bumps. When booking I mentioned that I wanted to pay by card and he assured over the phone that a link will be sent. Iv had them once before and that time it worked.m (reason I booked them again). But this time she said there is no card option and she cant change anything and I should have pre paid. So had to pay in cash which i kept for emergencies on travel. Gladly had this experience now and not when travelling with the family which I had planned to do next month. Won’t be using you or Epsom Cars (which was on the cab registration) Sort your company and drivers out before you only end up with new customers who fall for you instead of building up on loyal customers too."

"A pick up from Gatwick 3 am. (28 September) Problem on M23 so driver turns off to Brighton. Eventually gets on B road and after weaving all over place I saw sign for Redhill. I though "thank goodness" but no, driver turns onto M23 back to Gatwick where it started all over. I don't think he could read the road signs. The firm called him twice while this was going on. He had brass neck to ask for the fare. This was 5am. I came indoors and phoned company. Was told Manager would ring next day. Nothing!"

"I WILL NEVER USE THIS COMPANY AGAIN!!!! They have already not turned up to one booking of mine which I booked for a wedding, but thought I would try again. Booked a taxi for 8 seater to Gatwick car arrived all fine journey was fine. BOOKED THE SAME TAXI for way home. a 8 seater with luggage, clearly stated on website 8 passengers with luggage The driver turns up in a Toyota car with inly 7 seats and no boot space at all? the driver says the 8th person is him the driver? never heard that in my life.... also no boot room for ANY luggage? So 3 of our party had to then order a uber from Gatwick which was the same price as our original booking. I called clocktowers, explained the situation, was told I would get a call back. NOTHING So I call again and they offer me £9 off my booking? Then the driver was moaning to us saying they take the money off him? Not out fault at all , nor was it the drivers Absolutely ridiculous, Never again"

"Have been trying to make a pre booking for the past two hours, trying different branches of the company, some they do not answer the phone and others keep you hanging on and eventually cut you off. Will not be using them again, have used them on a number of occasions in the past and found them very reliable. Shame."

"After having a terrible experience with them I will not use again. Had a rude driver who told me I had to pay extra for having shopping Even though I had paid by card, was told he wouldn’t take me unless I had the extra money. Said he would take my shopping out. I asked why pick someone up from a supermarket if you didn’t want to pick up someone with shopping. Which he replied that I had a attitude Felt very embarrassed and pressured as I had my daughter with me."