Station Cars Surbiton Ltd Glenbuck Road, Surbiton KT6 6BZ

"I ordered a cab to pick me up from the hairdresser and was told it would be 30-35 minutes. I agreed and they confirmed the details in a text. No show after 45 minutes so I phoned them and was told by controller he would check with driver and call me back. No call received so I phoned again to be told the same thing. Finally he told me that the driver was unable to pick me up - no plausible explanation given. In all I waited over an hour and at the end of it had to start over again with another cab company. By this time it was rush hour and most companies were fully booked. Premier Cars kindly helped me out - a very professional, reliable company."

"This used to be a good taxi service but since the pandemic they’ve vastly gone downhill and I would now deem them unreliable. We’ve had taxis cancelled on us at the last minute and the controllers are economical with the truth when it comes to taxis ‘being on the way’ to pick you up. I keep on tricking myself into booking them. If you need to be somewhere urgent I’d avoid."

"Unreliable - booked a cab on Monday to pick me up at 05.15 Wednesday morning. Got a call at 04.40 saying they could not do the job and told me to get an Uber or use another cab firm. A more appropriate response would have been to do that themselves and then ring to apologise and advise of the change. This is not the first time I have been let down by this firm."

"I'd give one star if I could. I pre-booked a taxi for a pre rush hour heathrow drop off. They were 50, yes 50 minutes late. Every time I called the call handler said - just another 10 minutes. I could well miss my flight. Had to resort to the more reliable uber to get to the airport, who turned up in 10 minutes flat. This company turned an already stressful time (my flight had been rescheduled) into a nightmare for me. Oh and they also asked me for more money, after being late, the agreed fare was £39, and then 50 minutes waiting later - they called me to say in another 15 minutes a driver could come but for more money! Not acceptable, you can't modify a prebooked and agreed fare when the delay is your fault. Very sad as I've used this company for years without issue. But they cannot be trusted to turn up at all / on time."

"Still in shock, booked a morning taxi to Heathrow for flight and while waiting on the street, with bags and kid, they didn't turn up. On ringing in they informed us that there were no drivers available. Now rushing to find other ways to the airport. This is totally unacceptable. No notice and we had to ring once they didn't turn up to find out what was happening. DO NOT TRUST."