Collins Solicitors 20 Station Road, Watford WD17 1AR

"Reception was professional and prompt. Straight forward service, certifying documents. I phoned agreed price and got appointment the same day. The lady was prompt, polite and efficient. She listened to my concerns re photocopying through feeder as one had previously been damaged. Fast, polite efficient."

"My father and myself found all at Collins very helpful in the selling of my fathers property and his purchase of a new property, they all went above and beyond to help us especially Tara who was on hand to explain every step of the way, we would recommend them to anyone, we have also done our Wills with them which was done with ease, thank you and keep up the good work."

"Didn't hire them directly but the person we purchased our new house off used them and our solicitors always had problems contacting them. They seem to like to be in all day meetings when they knew we were due to exchange and complete. I would avoid them and anyone who choses to hire them."

"I just stumbled upon these reviews and thought it was only fair to add my experience of these guys. It is the same as everyone on here. Come on Collins, instead of jumping to the defence for every review why not fix your business. I had exactly the same experience 6 months ago. People always "Away from their desk". Very rude receptionist. Always put through to voicemails with no call backs every. Excuses all the time about delays. My buyers solicitors always having to chase. There is NO cover when people are away, you are told there is someone but then that person always says you will have to wait until the return. Look at all the customers with the same experience and instead of fixing you just come on and say sorry we do not know who you are. Do you think this many people would leave reviews if it was not a problem. These guys held up my house sale by at least 7 weeks. Also the comments about " We are business and we need to make money" I get that. Yes you are a business and you are paid over £1000 to do the job and then you charge for every email and letter and phone call. Most of which is me having to chase you for not doing the job you were initially paid to do. Get your act together. Stop taking on more jobs than you can handle and then do a good job at the ones you do take on! Its not a joke you are messing with people lifes. Look how rude you were to one of your reviewers. The poor customer was merely saying you are the worst solicitor he has dealt with. He did not mention the others being bad, only yours. Sort it out for your poor customers sake."

"House sale - in my experience I can only describe them as slow and useless - appeared to not know how to do some basic elements of conveyancing. They represented the buyer of my house and together with the buyer dragged out a very simple sale that had no chain at either end for 7 months (should have taken 3). Only looked at the file once a week and then spent another week to respond - so answers to simple queries could each take 2 weeks - no wonder it took 7 months. Their actions caused significant and unnecessary stress on my marriage and my family - this was a horrible period of my life - when it should have been so simple. Finally, lets just say I am aware of at least one very respectable estate agent who won't go near them!"