Jewellery By Design 121 High Street, Linlithgow EH49 7EJ

"Couldn’t express more how positive an experience I’ve had with Jewellery By Design. I had my heirloom engagement ring reset based on a design I had given them. Communication was super fast and the production of my ring was also so quick too. The staff were especially friendly and made up feel really welcome. I’d highly recommend Jewellery by Design."

"A pleasure to have used this wonderful business. From a warm greeting, a listening ear, to the completion of the request. All excellent. And then to return when I had encountered a problem with the same piece of Jewellery (No faulty of JBD), they assisted in a manner that you don't get in many places these days. Customer service was brilliant. I will be back and I recommend that others go and visit"

"I was getting married and as I had my mums wedding ring and engagement ring after she passed away I asked if they could make them in to a wedding ring for me. They made it exactly as I asked for and now I have it on every day, which is absolutely lovely! Can’t thank you enough."

"Fantastic service when we went into look at wedding rings. No pressure like we’d experienced elsewhere. I love my ring and the fact they did a wee bit of work to make it fit snuggle next to my engagement ring."

"I had to take some time to share my wonderful customer experience with Jewellery by Design in Linlithgow over the course of a few years. A story I would encourage you to read if you want any sense of what this business is like to work with. In mid 2019, for our 18 year wedding anniversary, my wife and I decided to work with Steven, Clare and the team for an upgrade of my wife's engagement ring. This was after happily stumbling into their store when out for a summers walk one day. From the outset, the team were welcoming and open to exploring lots of options to upgrade the ring, change of metal, additions of stones etc, yet retain the central original engagement diamond. They took the time to really understand what we wanted, and who we were as a couple. The result was incredible. Both my wife and I were delighted with what had been achieved. Subsequently, in early 2022, a few months after our 20 year wedding anniversary my wife passed away. We had spoken prior about what we would do with each others prized possessions in this circumstance of losing each other. And I had always said I would have her engagement diamond built into my watch, so I would wear it close every day. After contacting a couple of well known jewellery designers and workshops in Glasgow, they were far from helpful. Citing every reason it could not be done, or reason they specifically could not do it. It was a friend who reminded and suggested I contact Steven and Clare as they had history working with us before. And from the moment I broke my devastating news, and what I was hoping to achieve, they could not have had a more 'can do' attitude and a sincere willingness to help. They clearly remembered us both very clearly. After a couple of consultations we got to a design, and a wax mould that gave a clear sense of what the art of the possible was. The end product is something I intend to cherish until my final breaths. They have done the most beautiful job of something that means so much to me. I cannot express my gratitude and thanks enough to the team, who feel like they have been part (from a jewellery design perspective) of our love story, and making this final wish a reality. It goes without say I would strongly recommend considering working with Jewellery by Design. Lovely shop and great team."