Chisholm Hunter Gyle Avenue, South Gyle, Edinburgh EH12 9JT

"Today was my first purchase of a branded luxury watch. I originally set out to buy a gold chain but while browsing I happened upon two gorgeous tissot watches. I was greeted by a warm young lady by the name of Ciara who let me try on the chain at first and the two watches. She was not pushy in any way but was very knowledgeable, and honest in her opinions. Once I decided on the time piece my heart was set on her excellence in customer service did not stop there. Fantastic service. If I am to purchase another watch or jewellery I know exactly where to come again."

"I went to the Gyle branch today with my husband and cannot fault the service. Whilst looking in the window Gareth came out to see if we were ok, I explained that I was looking for a new wedding ring to replace one that had been lost many years ago. Gareth listened to what I thought I wanted and then had Ciara help me look at a variety of rings that would sit with my eternity ring. The ring I chose is not what I had envisioned, but it is what I wanted (I just didn’t know it). It sits beautifully with my other ring and will arrive in time for an upcoming holiday. Ciara was patient whilst we waited for my husband to arrive with the eternity ring and then talked through the 2 different thickness of the ring I chose. Both Ciara and Gareth made sure we were happy with our choices and took the time to listen to me. Excellent service, would highly recommend this store."

"Excellent service from Gareth and Ciara when I bought my watch. Ciara arranged for it to be sent from another branch and Gareth explained everything I needed to know about it. They were both very helpful and friendly. Thank you."

"On the advice of 2 members of staff at this business I sent a watch for valuation with the view of selling it to them and charged £75 pounds. It was returned unvalued. The carraige cost them less than £13 (I saw the invoice). They have refused a refund nor have they replied to my email. It seems that more and more these days traders just ignore customers when it suits them."

"I recently purchased a Seiko watch from Chisholm Hunter at the Gyle and the service I received from all the staff there was outstanding. Ciara was fantastic and helped me get the exact model that I wanted. It had to be ordered in and arrived sooner than expected. When collecting the item I enjoyed talking to Gareth the manager who is very knowledgable about watches. Overall the experience was excellent. Many thanks to Ciara, Gareth and the rest of the staff."