Daniel Henderson Jewellers 188 Rose Street, Edinburgh EH2 4BA

"I had a great experience buying my full band eternity ring from Daniel Henderson Jewellers. First, it was great to deal directly with the man who's name is above the door, who clearly has a passion for jewellery and actually spends time creating pieces in the workshop! He was very welcoming and graciously answered all of my silly questions. My ring is high quality and beautiful! I would definitely recommend using this jeweller!"

"Could not recommend Daniel enough, I visited his jewellers a couple of times with friends who had their engagement rings made by him and he was soo helpful and patient with me as I browsed multiple options. My partner returned to purchase the ring and Daniel was extremely helpful, making this moment for us extra special, personable and easy. Can’t wait to get back in and pick our wedding bands. Thanks again x"

"My husband and I bought both my engagement ring and our wedding rings here and were impressed by their products and quality of service from the moment we entered the shop on our first visit. Staff couldn’t have been more friendly, patient or helpful. All our rings were ready and delivered quickly and in immaculate condition and my engagement ring was even cleaned for me prior to our wedding. We highly recommend Daniel Henderson Jewellers."

"I ordered a ring online from this company based on their great reviews they have, I have had nothing but poor and slow customer service so far. I am currently in dispute about a refund on a ring that has been crafted so poorly, that doesn't fit or match the image / lack of description on the website see images attached) as its classed as a "made to order ring". Review Update 08/03/2019: Following the reply from the owner, it has now been over a week and the only correspondence i have received from Daniel Henderson Jewellers is that they have received my ring back, which was last Friday at 17:22, but the ring was signed for at 12:38pm. I have followed up twice this week on an update and I haven't even received a courtesy email to acknowledge my follow ups. I have even tried to get in contact via their live chat messenger (see attached images) and this company talks about taking customer service seriously?! Very very poor service. I'm now out of pocket, without the item and without an update. Further Review Update 13/03/2019: After ringing Daniel Henderson Jewellers yesterday, a very helpful gentleman asked for my details and told me he would ring me back in an hour, he rung back 30 minutes later with an update. He explained that the manufacturers are still investigating the ring and will be sure to get back to me by the end of the day. I did ring back at 4:30pm t make sure this hadn't been forgotten and he reassured me that he hadn't and there was no update at this time. 8pm and i get a whats app message from them confirming the ring will be refunded. I have updated my score based on the last part of my experience with this jeweller. Although i still had to initially ring up and chase following my emails and live chat messages i still had no reply to, the gentleman who dealt with my query over the phone was very helpful and efficient."