OFFICE Bristol Bond Street South, Broadmead, Bristol BS1 3BF

"Great service. Had to return a purchase I made online. Nice and friendly, no issues at all"

"Amazing customer service from the people in office today both the guy and girl working were great sorry cant remember names however it was on 07/07/22 at around 15:00"

"I called the bristol Cabot circus store, to ask about the Veja range and sizing. The young lady who picked up my call didn’t have knowledge of the range, but helped as much as she could! Why I reviewed at 2 stars, the level of customer service was poor, because the girl called me “ love “ firstly Office you need to train your staff to a better standard when picking up a call from the general public, this shows that your staff are clearly not trained to a standard that is satisfactory, it’s probably all about KPIs these days and knowing how retell works with over 30 years experience in Sales and CS - I’m not love and nor are any customers."

"Disappointing management, rigid returning policy, but nice staff I had lots of trouble caused by not being advised about their surprisingly rigid policy on returning an item on sale (not even a gift card, exchange only). When I tried to ask for their understanding and help, to solve my issue regarding the return, there was no willingness at all from the management trying to find a solution (at least a gift card) and keep their customer happy. ('The policy is clearly shown on the back of the receipt' Yes, sure. But when you get it? AFTER purchasing.) But later, when I got back to give another try, one of the staff was really kind, helpful and trying to help me as much as possible (although without the management's decision there is nothing he could do apart from providing a good service). On the top of this bad shopping experience, the Liquidproof is packed in a triple sized box, misleading the customers of the size of the content. (50ml for £10... let’s hope at least work)."