LloydsPharmacy High Street, Bonnyrigg EH19 2AA

"Where to even start with this store... There seems to be a long running theme of a lack of good customer service and a shrug of the shoulders attitude' from at least 2 of the staff, one who I believe is a manager. The reason I put this review is because I booked a flu jab on the online portal back on 12th November 22. This was for an appointment on the 1st of December 22. I had booked the appointment because of a poster in store which was a reminder to book a flu jab. Cut to the 1st of December 22, I arrived in store and was told no flu jab appointments were being fulfilled because they couldn't get a pharmacist to administer the jab. As a result of this, I was actually told by one of the women (I believe she is a manager) to raise a complaint. In addition to this, I asked her why a flu jab poster is up when the store can't even fulfil the jab to which I was told 'oh the district manager deals with that.' Anyway, I raised a complaint with lloyds pharmacy about 3 weeks ago and despite being told a district manager would be in touch, I haven't received a call. All in all, I wouldn't recommend using this store (use the one the next door) as it just feels like a few of the staff don't care. There are wider issues in the company I feel and this is probably hindering the store too but that doesn't excuse the lack of care and competence shown."

"If you are due to collect a prescription, make sure you have 3 or 4 hours to kill waiting in a queue. I think the staff are aiming to break some sort of world record for slowest customer service. Its only a shame I can't give them zero stars."

"This pharmacy has to be the worst for customer service. One member of has is so rude and her manners are shocking the way she speaks to customers. I have heard the way she has spoken to customers many times when I’ve been waiting in the queue. How on earth any manager running this pharmacy always a member of staff to get away with her manners is shocking. About time this pharmacy was investigated in how it’s being managed."

"Only one staff member working the counter with a 40 minute wait outside then a further 15 minutes inside to be told after 6 weeks my prescription isn't ready and I'll need to wait longer or return another day. Appalling customer service"

"One of the staff was very rude when I went to pick the prescription. " We are very busy so come after few days" when the doctor had prescribed medication for urgent use. I understand every pharmacy is busy these days but never heard this response from any other pharmacy before. Will never get prescription delivered to this pharmacy ever again. Have reported this to the medical practice."