Pull & Bear Penn Street, Broadmead, Bristol BS1 3BX

"Great clothes, fair prices. Always something new and a bit different."

"Ordered over £400 worth of items 3 weeks ago - still not delivered, contacted support multiple times to request refund but refused, and zero contact since. I will be reporting to ombudsman for misconduct , violation of consumer act. Be very careful when purchasing from this company, if anything goes wrong - you will not get your money back!"

"I am writing to express my disappointment and frustration regarding my recent experience at your Bristol store. On 25/01/23, I made a purchase of a pair of jeans and on 27/01/23, I proceeded to return the item. When the sales assistant processed the return and I approached my mobile phone to the card machine, I noticed that the amount was lower than it should have been. I promptly informed the assistant and the manager came over to assist. He repeatedly ran my card with different amounts, promising to return the correct amount. However, to my shock and disbelief, I discovered today (06/02/23) that I had only received a refund of £1.99. When I visited the store, I was told to contact customer service, which I find unacceptable. This situation is unacceptable and I feel cheated by your company. The manner in which the manager made me run my card multiple times with the promise of a correct refund, only to be misled and have money stolen from me, is disgraceful. I demand a full refund of the incorrect amount. I look forward to your prompt resolution of this matter."

"We come into your store today (7th January 2023 @ 12:56.) The customer service me and my partner received was actually appalling. We were waiting in the queue, firstly the lady behind the till let someone in front of us at first but we let that slip. I had items to refund so I took my bag to the till and handed the lady the receipt explaining I would like to return these items, her response was snatching the receipt out of my hand and rolling her eyes several times and muttering under her breathe. I paid in cash £85 previously on what I was returning and the rest was card. She decided to refund me £9.04 in cash and the rest on card when all I needed to be refunded was £83.97 so a cash refund would have made more send. She then asked us to show proof of our card, told us to insert our card for refund then once I done this she then said oh you shouldn’t have done that you should have used your Apple Pay and smirked, then went quiet and gave me cash and yet again rolled her eyes. To be honest I’m not even sure if I’m going to get my refund correctly, but I can see that is the worst customer service me and my partner have received to the point it felt like she had a huge issue with the both of us personally, and we have never met her before. It’s sad as I always have had a positive experience in this store, but this ladies service was disgusting and has put me off coming in ever again. For someone in customer service, to roll your eyes, talk about your customers in a negative way and mumble and snatch things out of their hands is not the way to present your store."

"As an avid customer of Pull and Bear I was left extremely disappointed and angry after my experience in the Cabot’s store today. The changing rooms were closed due to repairs, but I was told they would be open shortly. Myself, along with other customers formed a queue outside the changing rooms to await a member of staff to open them. After waiting a few minutes I approached two members of staff who were having a conversation on the opposite side of the store. I was told by who I assume was the manager that she was ‘in a staff meeting’ and would be over soon. Her tone was aggressive and rude. She then came over to the changing rooms shortly after and said ‘I was in a staff meeting, not just having a chat, so.’ She also rolled her eyes. We were met with no apology or even a gentle smile. Her attitude towards customers, but also staff was clear as other members of staff also seemed defensive and generally not friendly. After reading other reviews I can see that this is an ongoing issue amongst this store for many months. There has clearly not been any changes made by Pull and Bear to amend these issues. Either train staff properly or get rid of them."