Sports Direct Hall Lane, London E4 8JA

"Yesterday I visited this store. I really got a worst customer service ever in my life. Bought a tracksuit for me and my son from Leyton branch white colour. I visited this branch 26/01/23 at 11.58. I just want to change with grey colour same brand, same item and same offer. But the lady on the till asked me to pay 11 pounds extra. I refused to pay. Suddenly a young lady jumped and started shouting. She doesn't introduced about her. I asked her who are you. She said she is a manger. I tried to explain but she doesn't have any patience to listen. She kept talking and talking. Maybe this lady who is a manager won the lottery and took a aim and vision to sink this branch under water as quickly as possible. Than another lady came she started interrupting. Really feel sorry for her and for her customer service and really feel sorry for this branch and it's staff. If captain like that how their soldier will behave. They don't want to listen and understand. Later changed my mind and took my old product back and left the store. If possible I will never visit this store again. Specially I am requesting the sports direct HR department, please give training to her as quickly as possible. If she dealt customer like that can you imagine how she deal with her colleague. Really feel shame myself."

"On the trainers area 4 members of staff just chatting to each other and when you ask for assistance it takes 20 minutes to find a pair of trainer, then he comes and says sorry we are very busy with only 10 customers in the shop."

"Doesn’t deserve even one star. Staff at football section completely don’t care about customers. Lack of basic customer service skills. They avoid interaction with people and ignore customers when spoken to"

"The only employee in that store who really worked in this moment while i am writing this review was the girl in the top floor all alone against 100 costumers who giving her soul all around to find the shoes for every single person, i don't know who is the Menager in this moment there but really shame on him or her. I am giving one star because we asked the guy's in the door downstairs to send someone upstairs becyshe is totally alone and the people was mad and they just leaving because one person cannot handle all alone and the rest in the store to play on there phones or like manager hide in office and drink coffee or who knows what they doing TERABLE i hope that girl open her eyes and run away from there or someone in bigger position see this message and check the cameras and see who really working there and who spend time on phone or drinking coffee"

"I visit the retail park that this sports direct is located in quite regularly however on many occasions i have popped into this store and to be fair it is quite well stocked but they seriously need to organise who they hire as its an absolute joke as the term customer service is basically zero I went in to follow up my phone call enquiring a product that they advertise online and after a comfortable 10 phone calls to the branch and no answer on my way there i arrived to a bunch of staff in groups in store having chats among each other. And while approaching the tills i had to mention to a member of management that there are massive queues while only one till is open even though staff are available but no one is managing them around properly and finally asking why no one answers there phones in store he said they just cant get the staff to answer when the managers aint around as they cant be bothered which seemed like a stupid excuse for an answer"