Home Ware 40 Dalry Road, Edinburgh EH11 2BA

"I paid £13 for 3 keys 2 small ones for £6 and one big one for £7 the guy made the key but it wouldn't fit so I went back again and he made another one and it still never worked so I asked for refund it was supposed to be 7 pound but the guy said he charged me £5 so he gave my £5. I'm definitely never going back there and I hope none of you go there his scamming people."

"Following the reply from the owner to my first review, most professional businesses would be sorry to read that they had unhappy customers and would say that in their response, as you can see, no such a reply here. So, I shall leave viewers of these reviews to decide themselves as to which comments are more realistic and truthful."

"Horrific experience. Asked for a lock for an internal door, gave measurement as shops instructions and was told it would fit. It did not fit so, I took it back and was refused a refund. Very aggressive man on the counter saying that it was my door that was faulty (even though the lock I had was fine - rented property changing locks due to previous tenants). I asked for an alternative product and was refused that as well. The reason it did not fit was because the lock sold to me was made of cheap materials and thinner than the original one in the door, which was only able to be determined when the lock was in the door (not whilst it was still in the packaging). Avoid this place at all costs, terrible, terrible customer service, extremely rude and uncooperative. If I could give zero stars I would."

"I go here regularly for key cutting and would never go anywhere else because the service is excellent and it is the best value I've found (I tried a lot of places until I found this awesome shop!) The keys I've had cut always work. Excellent stock of items for anything you might need for odd jobs etc around the home too. It is also very handy to be able to park right outside using the loading bays free of charge."

"i was very disappointed with my experience here, I went in to get my key cut and paid £4 to come home and notice that the key had not been cut correctly. That was not the problem these things happen so I went back and told him nicely that the key has not been cut right if he could cut me a new key... he responded very aggressively in front of other customers saying that he didn't cut the wrong key and that I brought the wrong key in! I asked him can't he just cut me a new key as I paid for it and he said no!"