Ravens Cliff Prospect Hill Road, Wishaw, Motherwell ML1 2UE

"Check in experience was most disturbing. The manager Hannah requested my credit card in case I damaged the room! As I had paid upfront and there were no facilities as the restaurant opposite was closed, I saw no reason to give my credit card. I was told that I could leave as Hannah was not prepared to let me have the room I paid for in advance. Reluctantly, I gave her the bank card I paid with because at 22:00h, I was not prepared to go looking for a hotel. I asked if it was normal for guests to damage the rooms and by the look on her face, it was! I crossed over to the hotel and through the automatic door into the vestibule. The door leading to the rooms, which should be locked and require the electronic key to open it, was taped open with thick black tape covering the mechanism to keep it open. I of course removed it for my safety and the safety of the other guests. My room was spacious, basic and clean, as I expected for the price. There are many electric sockets and USB ports which is a bonus, especially beside the bed. The door did not lock but I just put the chair up against it as I was tired and couldn’t face another round with Hannah. I am sure I will sleep well as the bed looks fine. However, I will not be back nor will I recommend this hotel to my contacts. I get the impression that this hotel is for a certain type of guest which is not me!"

"Visited for Mother's Day lunch. The food was lovely as always. The children enjoyed playing in the outdoor play area. They are too big to play in the indoor one as that's for toddlers. They have wheelchair parking & access. The Accessible toilet is suitable for my needs but may or may not be suitable for other people. There is no changing places toilet. They catered to my food allergies, although as with everywhere else, there may be a small chance of cross contamination"

"I was really impressed with the look and feel of the room. The whole room was spotless and smelled fresh and clean. I was pleased to see the window frame and sill were spotless too. The bathroom was pristine but we had a bit of trouble with slipping in the bath while taking our showers as there was no rubber bath mat. (That's our only negative) I was really happy that our room had air conditioning too. The beds were comfy and the duvets and pillows were lovely, soft and plump. The food in the pub/restaurant was delicious and it was a pleasant place to have dinner. All the staff especially the manager were very nice and friendly. We are already looking forward to returning in the near future, to this cosy, well looked after hotel."

"My stay here was amazing! So pleasant and such amazing staff! I enjoyed every minute of it. The cafeteria was always full of positive energy during breakfast thanks to Gael and Gio. This has been my best hotel experience in Scotland ever!"

"Invited out for a meal, service slow desite it being more or less empty, did not bother with Sweet menu, wanted home tonight. Food was basic nothing to write home about. Will probably not keep this in my places to go, would probably avoid."