Raffles Chelsea 287 King's Road, London SW3 5EW

"The staff are possibly the rudest staff of any establishment I've encountered. 4 out of 5 guest list attendees were permitted access yet the final attendee on the way in was denied access without reason. The lady behind the counter then proceeded to tell all the members 'they look like ****', verbatim, so shouldn't be allowed in. All were wearing typical evening wear (dresses, blazers etc) so this wasn't very nice at all. Perhaps the clothing brands weren't to her high pretentious standard but the styling was very much acceptable and not out of place. Genuinely shocked a behaviour of the hostesses and can see from other reviews that this isn't an isolated occurrence. Review who you have on the door as your neighbours at Callooh Callay couldn't have been more accommodating, friendly and actually supportive. You left my friend in tears for no good reason at all, simply because your staff are pretentious bullies. Raffles, DO BETTER."

"The owner/ management need to change the awful Doormen. They let a person in one week and when the person goes back, they make up stories of things that have happened as to why you can’t get in. I believe they just choose to pick on people for a power trip. So many people complain of this. Random barring and accusations when the last time you were there, there were no issues. They all need sacking and replaced with decent, reasonable Doormen who don’t need to pick on women and men to make themselves feel big."

"Extremely rude staff at the cloakroom; I left my bag at the club on Friday night and went back on Saturday to get it. The blonde short hair cloakroom lady was super rude to me and said she has checked the day before already, could not see my bag and will not check again. She chased me out of the club as well. The next day I used "find my iphone" function and found out that the bag with my phone has always been in the club. Only when I emailed them saying I would call the police if they don't check again, they emailed me back saying yes they have found all my things. So the bag has been with the club the whole time but its just the cloak room lady couldn't be bothered to help. This level of customer service and rudeness is not what anyone should expect from the price we are paying. The lady has also been extremely rude to my friends on Friday. I will never go to the club again."

"Horrible staff. I ordered a Moscow Mule at my arrival (which I’ve been drinking for many years, so I know how it tastes), but the barman made it so sour that it was undrinkable. Everyone who tried it said it was disgusting and that I should complain, so I politely asked the bar staff to either redo it or potentially replace it with a different drink, considering how much I paid for it. The staff who tasted it agreed that it was disgusting, but because it was made by the bar manager, they had to agree with him and let him deal with me. Not only he told me « that’s how we make it here, so if you don’t like it, that’s your problem », he then literally poured syrup in my drink without my permission, saying « here, take it, it should be more sweet now » and basically asked me to leave him alone. What sane person pours syrup in someone’s £20 Moscow Mule drink to make it taste better? I was sober, I was hoping to get a couple of drinks and enjoy my night. This has completely ruined my experience and although the DJ was great, I left early because I didn’t want to spend another penny in a place that treats customers this way."

"Great experience in this club. Music is great, vibes and people having fun, staff very welcoming. Such a great time, will come back for sure. Go for pre-drinks to Jak’s King’s Road and then head to Raffles -promise you won’t regret your night out."