Sports Direct Straiton, Loanhead EH20 9PW

"I bought some clothes for my children from them, the clothes didn't fit well so I went to get them changed but I lost the receipt. I told them that I lost the receipt but I have the transaction proof, I have shown transaction proof and date of purchase, One more thing I want to clear here is that all the cloths come with the original stickers as I bought them. While a young boy is checking everything, a middle-aged man comes and says he can not do anything without a receipt. He was a man of very bad manners, I have a hard to believe how he got a job at this shop, I was Very upset, lost the receipt but didn't lose his shop sticker and proof of payment…"

"Everything was fine in the end got what I needed but had to change my order, when it came to pay the guy didn't have a clue what he was doing, I asked to pay by card and he rang it up and said that be £35 please, went to tap my card and he said NO ive rang it up now am needing cash for the sale, I only had £20 in my wallet, so asked take 20 cash and the other 15 stick it on my card please, with this he just looked at me like I was speaking a foreign language.. so after a minute I said mate do you want me to show you what to do?? Silent he said nothing so I then said, will I make your job easier and choose a similar item that's £20 mate, which I did, he then rang that item through so now his till is saying £55 he took my money and said hope there not a problem and you have to bring them back because I can only give you a credit note for the £20 not the £55 with that he opened his till and proceeds to give me £35 back for a item that I never bought in the end and to start with never even gave him any money to start with either.. told him to keep it, really think he thought I was giving him a tip for his service that morning, he may of been tired as the shop had just opened or was it the mad rush myself and 1 other customer walked in at the same time.. 100% il be back soon for a massive shop especially if he's o the tills again could get my shopping for nothing next time all my money back and get a recite just incase i do need to bring anything back.. that last bits a joke.. some staff training my be required..."

"Went in looking for a new pair of trainers and a shoulder bag. Got almost exactly what I wanted, but still very happy. I was also rather surprised when I walked up to the front door to see that there was a GAME shop upstairs. Overall, I'm very happy but my bank account may not be as happy"

"Great shop for all of your sports gear. And very reasonable price for jeans and casual wear. Plus they have a wide range and styles of sports shoes."

"Staff cant be more useless, asked 4 people if they have a thing I need in stock, one staff memeber literally walked for around 30 seconds and said this is all they have and ran awat, i asked another person if any other sports direct shop has it, got an answer to order online, then I asked third and forth person if they could actually check on the computer which shop has it - none of them did, the shop was not busy at all. Ridiculous, either train your staff better or rehire."