Doorstep Pharmacy + Travel Clinic 106 High Street, Harrow HA1 3LP

"Scammers - they’ll take your money for online orders, not send anything and never reply to your emails. Also they charged me twice for the order they never sent, never replied about and never refunded. Having to claim it back on my credit card. Absolute pieces of dirt."

"I wish I could give a rating of zero stars, but since that is not possible, I have to give the lowest possible rating of 1 star for my recent online shopping experience with Doorstep Pharmacy. I placed an order on January 7 and when I placed the order, it stated that my item would be sent out within 2-3 working days via Royal Mail. Since I placed my order on a Saturday, I decided to call Doorstep Pharmacy on that Monday to confirm my order and to also inquire as to when my order would be shipped out. I was told that I should receive my order within the next 2-3 days. As of yet, I have still not received my order and because of that, I have had to file a dispute wity my credit card company to receive a refund, which I received from my credit card company while they investigate the issue I am having. I literally just decided to read the reviews for Doorstep Pharmacy and my only regret is that I would have done so BEFORE placing my order since I have seen so many other people have experienced the same issue pf placing and paying for an order and NEVER receiving it. This is truly a crystal clear example of bad business practices and this company should be held accountable for what they are doing to innocent customers. I would discourage anyone who tries to place an order with Doorstep Pharmacy from doing so, since it is highly likely you'll also run into similar problems."

"Made an order over 2 weeks ago, money taken but order still says processing. Have emailed, had nothing back. Tried to ring but it charged me for telling me lines were busy. So basically been scammed."

"So, this might be a long one. Back in march of 2022 I ordered a box of solpadine max soluble. The money came out of my account seconds later and all was well! After 10 days and no delivery I got nervous that I had maybe been scammed. I sent an email. No response. A couple of days later I sent an email. No response. Essentially I am here in August with the company promising they will refund me after no response all these months. They are scammy and I have contacted the nhs and trading standards. Do not buy from them. They don’t respond to emails and their customer service form is defective. Still waiting for a refund"

"Very poor online shopping I have ever experienced. Warning! Please avoid buying from them! I have only received item 2 weeks after ordered. Most of the items received were not the original items posted on the website. Missing one item in the parcel too. Never replied email for missing item's refund request. No customer service. Selling one item on website and sent you cheaper substitute products without customer consent. The lower price products make you costly to return! Avoid!"