Boots Pharmacy 3 Station Approach, Hampton TW12 2HZ

"Yet another boots store in a state of disarray. No pharmacist until 2pm but its now 1410 and no sign of the pharmacist. This whole company, regardless of location is a mess. Closing at times that prevent anyone who works to get pharmacy medication or, just closed full stop."

"I’d give it 0 if I could and I’ve been reduced to tears by the staff. The only thing that’s consistent is the terrible experience each time I go here (sadly they are registered at the mo to dispense my repeat prescriptions but will be changing!). My doctors have prescribed me a 3 months worth of medication gut every time I go they give me the bear minimum amount of meds. These are medications that’s needed to treat a potentially serious illness and and the fact that they fail to dispense the right amount of meds needed just makes it feel like they don’t care. I flagged this to my GP as well who’ve confirmed that there’s no reason why they chemist should not dispense the right dose that’s comes for my he GP. They never answer the phone, they shut up shop at lunch times when that’s the only time most of us have time to nip down during work and pick up meds and highly disorganised with often times prescriptions being lost . Avoid avoid avoid!"

"Poor service and poor customer service. For a year they have failed to supply my regular prescription and have variously blamed me or the GP. After a meeting with the store manager in January, they managed February and March, but failed April. The assistant was quite hostile and would not explain why the meds had not been provided and made me dictate a list of my requirements even though they have a folder with all this information. That was 3 days ago and still no meds."

"Very lucky to have 2 small Boots in my area, only 2 people allowed in shop at any given time. Staff are so accommodating and willing to please. Shopping on line is OK some of the time but much prefer to go and buy over the counter with all safety measures in place."

"Thoroughly disappointed with the service. Booked a vaccination 2 weeks ahead for my elderly mum, when we turned up the store was closed with a notice to say the staff were out for lunch. Ahead of our appointment we kept receiving reminder notifications and after the appointment we were sent a notification saying we missed the appointment!"