The Brogue Trader T/A Loake Shoemakers 18A Frederick Street, Edinburgh EH2 2HB

"Was served by James for some brogues for my wedding and honestly the service was top notch, he's obviously very passionate about his craft and that energy spills into his service. Very happy with my wedding brogues, I'm sure to be returning soon."

"Very personal service and they certainly know their stuff. Relaxing atmosphere with a coffee and useful advice. Always get my good shoes from here...."

"We were here from out of town, one of my boots broke walking so i went in here to get a new pair. Above and beyond great customer service and a nice selection of shoes."

"Went in there yesterday and brought a great product , a leather balm which does a brilliant job of hydrating leather . The assistant was really helpful and took his time explaining how the balm was to be applied. First class service."

"I told myself I didn't need any new shoes and I was on holiday, but who can walk past a Loake shop without at least taking a look inside?! The store is fairly new in Edinburgh having arrived (I believe) at the beginning of 2017, and whilst the branding is Loake, it does not belong to the Northampton company but rather a small but growing shoe business called The Brogue Trader. When I walked in, there was only one member of staff there (Rob?) who was serving another customer who told me that a colleague would be back soon to assist me. There was a good selection from the Loake range on display, and my eyes were drawn to a pair of Loake Chesters in mahogany. Before I went any further, I asked if it would be possible for any shoes I purchased to be sent to my home address as I had flown to Edinburgh and would have limited luggage space - there was no problem with this, and they would be courier free of charge! A short time later, the other member of staff returned and I was introduced to James. I told him what I was looking at and he took me through the fitting, including measuring my feet for the first time in about 25 years! Although I'm usually a size 10G, James felt that the Chester with its narrower F fitting would be okay and I tried on a 10 and a 9.5. The 10 was too large, and the 9.5 was almost perfect - a little tight in some places, but to be expected with a brand new shoe. I tried the 10 again but with an insole, but the 9.5 was the better fit. So, the shoes I didn't need were duly purchased! James took all of my details and explained their loyalty card - buy 6 pairs from a Brogue Trader store, and get the 7th free (based on average cost of the previous 6 pairs)! Absolutely stellar service, which was even more evident on my return home: a few days later my shoes were delivered, and once I removed the delivery box, the shoe box was perfectly wrapped in brown paper and tied up with string - proper old-fashioned customer service!"