Next The Silverlink, Wallsend NE28 9ND

"I bought 4 ties - no free delivery even with more than 70 pounds order. So I had to make them delivered at a Store. I received 3 ties 1 by 1 so I had to go to the shop each time. I made the order on the 9/12 I still didn't receive the last tie!! When I created the order the website said that I will be able to collect the order on the 12/12 we are now the 23/12 and I still don't have the last one. I did a chat the guy said he will sent me the last tie by post free delivery for the next day, it never arrived, chat again and another person told me that the order has been cancelled! The person in the chat closed the chat and on the phone they hang up on you. NEVER BUY ONLINE WITH NEXT!!!"

"1. Click and collect order. 2. Another customer signed in before me to collect her order. 3. We both waited for what felt like 20 minutes. 4. Watched one queue at the tills clear. 5. Thought someone will go get our order now. Nope. 6. Other customers that turned up after us got theirs before us. 7. Another queue formed at the tills, was served and cleared. 8. Still no sign of our orders. 9. Mines eventually turned up before the lady that had signed in before me. 10. Asked the boy why it took so long, he said the parcels were messed up. 11. Asked to speak to his manager, she said the same. 12. Asked why I got an email/text saying my parcel was ready when clearly it wasn't. 13. She said it was ready in the order it came in. 14. Makes no sense to me, clearly someone's not done something right. 15. Next time I pick up an order. I'm not used that machine. I'll inform a member of staff I'm here to collect an order at the customer service desk, and I won't be moving until they get it. That's the way it used to be, I think they think they can just take up Click and Collect order customers time whilst they serve customers buying/returning in store."

"The store is definitely a step up in size from the old store across the road. Nice home-ware department. Not always the best customer experience at the checkout. There's plenty of free parking and lots of outlets to choose from if you're looking for some retail therapy."

"Opens at 10:30am on Sundays but won’t allow you to buy anything until 11:00am! I have better things to that ‘browse’ for half an hour. Either open at 11:00 or take my money when I’m in your store."

"Called in to collect a shirt, ordered for my son. Ended up taking 3 more - for him to try on at home. The assistant, Kelly, was really friendly & helpful - looking for other sizes which weren't out on display & assuring me it was no problem if I wanted to return the ones which weren't suitable. So nice to receive good customer service - so rare these days."