Frankie & Benny's Bristol BS48 3DY

"Waited outside for a table for around 25 minutes due to there only being one cook on shift so they were only serving 5 tables at a time. This would have been understandable if the waiting staff (who were mostly stood around chatting) had have offered any queue management, but instead just let others who turned up individually walk in and take a table. Once allowed in, I let the waiting staff know I have a gluten allergy and they told me they would bring a gluten free menu and take my order. I waited a further 20 minutes, at a table with filthy standard menus, without being given a gluten free menu or having drinks orders taken (again despite hugely reduced seating and attempts to get waiting staff's attention) before ordering on the app without having seen their gluten free options. I'm not sure if the app was playing up, but it didn't show any gluten free options except toast, so I was forced to build my own breakfast of a couple of pieces of bacon, toast and beans. The drink took a further 10 minutes and eventually I was brought out a few overcooked pieces of bacon and watery beans among with two cold pieces of gluten free toast. For the ripe old price of £13. My partner ordered pancakes and a drink. While the pancakes were nice. She didn't recieve her drink before we had to leave to catch her plane. Whilst sat, we also witnessed many other guests attempt to get waiting staff's attention, but fail due to (all bar one enthusiastic staff member attempting serving all tables) being busy chatting at the bar."

"Two of us visited here for lunch. We were really Impressed with the gluten free menu. Considering it is within an airport there was also a good choice for vegetarians. We had the gluten free carbonara and a classic burger. The service was friendly and we were told if there was going to be a delay. The prices were higher than we were expecting but they were reasonable in comparison to other choices within the airport. Overall, we were very pleased and would go back if flying from Bristol again."

"I can’t understand all the bad reviews about this place! We got here at about 11:15, and received our food at about 11:35. All the things we ordered were cooked well and tasted good, and the waitress who served us was very pleasant and made sure we were okay all the time. The food itself was well priced. I would recommend if you fancy something a bit more upmarket than a burger king."

"Gluten free options! Airports can be a tough place to find a gluten free meal. I had a wonderful waitress explain the whole menu and point out all of the gluten free options and the dishes that could be modified. She was busy but took great care of notifying the kitchen that the order was for someone with coeliac. Thank you for the wonderful English Breakfast! #coeliac #celiac #glutenfree"

"2 waitresses on the floor. 1 was clueless and the other seemed to be 100 miles per hour picking up the slack. Next to the toilets in the airport and had an unpleasant smell from it. I did order extra chicken and bacon for my pizza as "extra toppings" which was £4. The waitress asked if I wanted her to take it back? Of course as it was quite overpriced. After I sent the waitress back I saw my pizza pop back up on the pass and then waited there for like 20 minutes before being passed around the place before reaching me again ... Half the items on the menu were not available including all the milkshakes ... Frankie and Bennie's with no shakes is an insult ... Appalling, just go to Burger King!"