The Swan in Winterbourne 114 High Street, Winterbourne, Bristol BS36 1RW

"Absolutely the best carvery around. all homemade all cooked to perfection 4 meats 8 veg you will not be disappointed"

"I give them 1 start simple because of there disrespect to the neighbourhood. They blasting music way and beyond limit for the whole day during the weekend. They forget the some people simple want some peace and quiet over the weekend! I will also complain to the council and make sure they will be shut."

"Good food staff very polite portion sizes are huge"

"Absolutely awful experience but not the worst I’ve ever been to. When we arrived the restaurant was empty and during the whole time we were in the restaurant we were the only diners which did concern me slightly that there was no one else in there however I just put this down to it being the first Saturday after Christmas and that normally being a quiet time. At first we were seated but not given menus and when we were they then took our orders of drinks and starters but no mains. We waited probably the normal amount of time for starters to arrive and the starters were nice to be fair - nachos really decent, bbq chicken wings were average (blue cheese dip was a bit weird) and the cheesy garlic bread also average for a pub. After our starters we then ordered our mains - which I have never done in a restaurant before however we didn’t think much of it. Anyway we ordered our mains however these did take a little longer to come out and by that point none of us were really that hungry and we were even more disappointed when again they food was average / below average. The St Louis Ribs were tasteless and the Home Cut Chunky Chips just tasted like cheap vegetable oil and really greasy. The St Louis Rib Tips as part of the Cowboy Tapas were also really bad, extremely fatty and greasy and they did not look appetising at all. The 4oz Beef Burger as part of the Cowboy Tapas would have been a lot better if it was in a bun which really wouldn’t have cost that much extra to make it nicer as it was just a dry beef burger on top of salad with no sauce or anything. The Pulled Pork was nice but smothered in a really rich bbq sauce. The Cajun Chicken Tenders again tasted really greasy but the chicken inside was good quality chicken and the Cajun sauce was nice. The Mac and Cheese was a bit greasy but overall just average pub mac and cheese. There were a few good parts about our experience which is why I didn’t rate it a 1* - they did give us a baby fork for the small child who was with us and they did put proper corn holders in the corn on the cob which we’ve not had anywhere else before however apart from that and the nachos being good the rest of the experience was poor. The staff didn’t seem like they knew what they were doing. When we arrived and said we had a booking they said there wasn’t one, then when we checked they realised they had put it down for 4:30 rather than 6:30 when in fact 4:30 was the time we rang to book the table. The young waitress was really sweet and lovely and could have done with a bit more training but I felt she didn’t really have anyone to look up to as a role model in there to inspire her. The female chef whilst we were eating was really friendly however once it was clear we were finished and after explaining that we were really unhappy with the St Louis Ribs meal as it was just tasteless and greasy she was actually quite rude which we were shocked by. She then came back after she had cleared the plates and told us she had taken it off of the bill but didn’t apologise for the meal being poor she just tried to justify why the meal was like it was. Anyway the plates were cleared and we were brought our bill (minus the St Louis Ribs meal) and we paid in one go. After when we sat and actually worked it our we realised we had been over charged for 4 side dishes. On the menu the ribs meals come with 2 sides (like a lot of the dishes do) but we had been charged these as extra on the bill. When we told the bar man about this as we were leaving he went and spoke to the female chef in the restaurant and then came and said he would do the refund. When putting it through the till he explained he was just trying to figure out how to do it as he didn’t actually work there and in the end gave us the refund in cash when we did in fact pay on card. To be honest we were glad to leave and we will never go back there again. I feel like the staff would benefit from more training, the food could be made better - maybe a smaller menu so that things done well and the food can be tasty, also I felt like the sauce was overpowering."