Pizzeria Milano 266 Charlton Road, Bristol BS15 1LS

"We ordered through Uber and it was amazing! The food was so delicious we ate until the plates were clean! We’re definitely ordering from here again! Multumim frumos!"

"I had delicious soup. Great table service with all the side dishes . I’ve asked for extras and the ladies in the kitchen homemade everything and made all my requests possible. I felt well taken care of and the food was traditional and very tasty"

"Food took over TWO hours even though the estimated time was an hour. Had to ring up and chase up our order multiple times, not even a partial refund has been offered they were very unhelpful. Food was freezing cold, I’ve had nicer pizzas out of the freezer it was pathetic. Won’t be back, don’t waste your time or money."

"Carbonara pasta was mediocre, profiteroles were great but the star was Shkembe! The tripe soup was fantastic, it came with a spicy chilli pepper on the side, white vinegar and smetana or sour cream. Honestly great soup, I couldn’t stop eating it. Needed a touch of salt and a little bit of chilli powder on top of the green chilli that came with it but it was absolutely delicious."

"Ordered tonight, giving them the benefit of the doubt for the mess ups we have had the last 2 times we ordered (thought this was due to lockdown lifting and them now having people to dine in the restaurant) Ordered at 17:55 was giving a time of 45-65 minutes for delivery. Time on Uber eats given and that we expected for our food to arrive was 18:50-19:10. At 19:25 we were still waiting so phoned the restaurant. We were told our food was on the way and would be 5/10 minutes. Food arrived and had missing items!!! (Typical) I rang straight away to let them know and was told the driver will come straight back. Low and behold 30 minutes later he still had not arrived. Rang again to chase, was advised they would call the driver and call me back… another 30 minutes had passed and no phone call. I phoned again, this time getting a little irate about our food! Was advised ‘they can’t get hold of the driver as they don’t know where he is’ I said this was not the first time this had happened and I wasn’t very happy, to be met with the response ‘well it’s not my fault, i’m not sat with the driver- I don’t know where he is’ I advised that they are supposed to be running a business and should be able to get hold of their employees! Again I was met by a disgusting attitude from an unpleasant lady, at this point I was getting more annoyed and said it had been over an hour waiting for our bloody missing food. To receive the response ‘oh f*** off’ and the phone going dead. Rang several times and met with the same attitude swearing at me, I asked for a refund for the shocking customer service and items that had not arrived. Again told to f*** off! Absolutely disgraceful company. They need to teach their staff about customer service, we will never order and give them our custom again. If I could give zero starts I would. We will also be taking this much further, until we receive the refund and courtesy we should be met with when giving our money to a so called business."