Ocean Villas 18 Forest Road, Loughton IG10 1DX

"We stayed in Villa Hibernia....what can I say just amazing!! Everything was perfect cannot fault . Thank you Caroline"

"Is there a 0 rate that you could score, as that’s what I would give. We booked villa Penny (pinto), In Vilamoura. This had to be the worst week of my life! We were broken into twice. On the first occasion, we didn’t notice that cash had been taken until that afternoon, 2 wallets emptied as well as sunglasses. As we’d been around the villa all day we were unsure what doors (sliding) we had opened or not! We rang Amy, company management, & explained what had happened, for her to say that the money must have been taken while we were at the Hilton having a drink & that Vilamoura is very safe & little or no crime. We took this on board, however, it played on my mind all week as I knew this could not be the case. We also stated that the sliding door in the main bedroom didn’t lock & the window in the hallway didn’t lock either. Nothing was done! However, we continued our week as best we could. Until the night before we were due home. I couldn’t sleep, at 2.45am I heard the dogs barking next door, thought nothing off it, a few minutes later heard a clicking noise, still didn’t think much of it. At 3.30am I got up as the taxi was picking us up at 4.30. I got dressed, called my family, & went down the stairs to make a cup of tea before we left, as I went down stairs, I seen one of the sliding doors, there were 4 in total, wide open. As you can imagine the fear of god was in use. We quickly checked out the villa to make sure no one was in there. Got ready & left the villa straight away. I had a 3 year old & 17 year old so to say that I was beyond frightened was an understatement. We texted Amy this straight away, she replyed back at 4pm! We have emailed Caroline at Ocean Villas, & the reply back was shocking. Apparently an alleged break in!!!! Never ever again will I book through this company. We have been given no real feedback. Obviously the sliding doors are very easy to enter. It seems they take cash only. We are left traumatised, & I can’t sleep since. I will keep making people aware that you should not stay in a villa that is deemed unsafe & easily accessible from the outside! Carmel"

"Have had two holidays with them the first went very well . The second not as good service, they did sort us out very professionally at the villa but not being cleaned is a definite no no, lack of communication ,did get a generous refund from the owner who was very nice and who couldn't apologize enough genuine mistake i think . Taxi not turning up was not good especially when on a late flight with a young baby if go again I would order a taxi from shuttle bus online they are very reliable . Also maid getting stroppy because we used towels from cupboard which she should have locked ,how were we supposed to know, found her quite rude probably go again as the first experience was perfect and the villa is lovely."

"I loved this experience and I would come back here again!"

"Very good quality tour company, have been operating for over 20 years and it shows. Would highly recommend!"