Travelolo 144 Ewell Road, Surbiton KT6 6HE

"Extremely disappointing experience all round when booking with this company. We booked a holiday to Budapest through a voucher code. We were disappointed initially as the flight times meant that the holiday was below the contractual minimum that Travelolo was offering, so was told I needed to pay extra to make this happen. Regardless of the contract, I sent this money over and agreed to these new holiday dates. Didn't think anything of it, but then when we came to check in, we were made aware that check-in was unavailable due to the holiday being booked under Travelolo's name. Due to timings and the flight being on a Sunday, we were not able to contact anybody about this and therefore weren't able to check in. Since then, the Travelolo team have been next to useless in resolving this, and it's taken a grand total of four phone calls and five emails to even get somebody to seriously speak to me about it. We've been told that a refund won't be available but haven't been given a reason why, and suffice to say I'm extremely disappointed and annoyed at Travelolo for essentially taking my money without delivering what they promised. We additionally made travel arrangements, exchanged currency and made other preparation so have lost out on even more money. My advise to anybody considering booking is to look elsewhere and I will for sure be avoiding this company whenever booking a holiday. This seems to align with other reviews on here, and I wish I'd of read them and taken them seriously before booking this holiday."

"Absolutely awful experience i ended up not using the hotel they booked (It definately should have been emphasised the hotel was a nearly 3 hour journey from the airport) and paid for my own hotel. Had to pay a extra fee of £89 which was ridiculous in the first place. I booked this trip for my birthday hoping for a nice time but instead i was left crying and having panic attacks in another country. Talking to the agents is like talking to a brickwall, no protocols in place to escalate or file a complaint and apparently managers are only available through email??? Emailed them and no reply. Terrible customer service, do not use this company or buy holidays from wowcher its better to plan and pay it yourself."

"Awful company one great big scam. Got deal off wowcher and originally stated a price for hotel + flights then rang me to say there was only 1 seat available on the flight so I’d have to pay an additional £170 along with £20 each when we got to the hotel. Also said there will be no public transport available due to the time we are supposed to be arriving so we would have to pay an additional £80 to get to our hotel. Rang to try and cancel and they are nothing but rude! The man I spoke to on the phone just happens to be the “manager” when I rang to ask to speak to the person in charge."

"Honestly the worst company, rude/ unhelpful staff, , do not use! I purchased 2 wowchers for weekend trips to Venice. This was advertised as each wowcher applying for a shared room so 2 had to be bought per couple. This included flights, accommodation and hand luggage guaranteeing a min 40 hours in venice. I did this, so purchased 4 in total for £485 on 26th August. Once I redeemed the voucher I was contacted by travelolo and paid an additional £240 to alter flights to maximise my time in Venice. They had scheduled initially for me to leave the UK at 6pm returning 8am Sunday. I was sent my confirmation of flight, ATOL Certificate and hotel voucher. This included confirmation of my hand luggage. When the time came to check in I was advised by the airline that hand luggage wasn't included and that I would need to pay a further £255. I contacted travelolo and sent follow up emails to them with their evidence. I contacted easyjet who advised that merchants should specify hand baggage when booking flights and travelolo didnt do this, they only provide a cabin/ handbag as standard. Travelolo have called and told me that it is not their job to check flight baggage policies and therefore if I want hand luggage I should pay the airline even though they advertised and confirmed via email that this was included in the price. I contacted wowcher and asked for them to step in to resolve this or help for me to be issued a refund. They contacted travelolo who've said I should refer to the airline policy and said no. Wowcher just keep referring me back to them My bank have had to step in to assist and will be opening a dispute on this payment on the basis of false advertising. A bunch of crooks only after your money who will not resolve things should they go wrong. Beware"

"Absolute scam. Advertised on wowcher as £329 per person to Disneyland Paris. Confirm booking which is non refundable. Get a call to confirm flights. Get a scripted load of rubbish that public transport does run at the time our flights are. Goes on to say it will be an inconvenience etc. Suggests a different flight without stating any extra cost. Asks for long card number and says I have to pay an extra £118. Get a confirmation email today for the hotel. Additional fees are payable for your room on arrival of 23.07 Euros. Not much money but it’s like you are trapped and already spent the money, £787 at this point and it’s like, what next? If I could cancel I would but not even offered any cancellation insurance either. My advice. Don’t bother."