Sky Express Travel Ltd Slough SL1 1EE

"I booked a ticket from sky express it was so cheap and I received the tickets in just one day I made the payment got the invoice and tickets within half and hour of making payment. I really like their service they are always available for there passenger and all the employees are so polite and so professional. Would always recommend sky express if anybody wants to buy ticket."

"Worst customer service I have ever encountered. I paid £1,500 for a flight in 2020 which was cancelled due to Covid-19. They have refused to refund me the money- despite me filling out every form. Have been calling them at least once a month and they change the story every single time on why they cannot process the refund and request me to fill out another form or speak to another staff member. After me chasing them for nearly 3 years now, they are trying to claim they cannot find the flight details or that they have 'already given the refund'. Absolute scammers- would not recommend at all."

"The worst customer service I have ever received. Never book with these people, they have been sitting on a refund for nearly 2 years. They have promised on several occasions that it has been processed and still not been done. I have even tried to speak to the owner and he has not even bothered contacting me even after leaving at least 10 Personal messages. Sandra, Neeta, Ricky and Chandni have all taken messages and never returned a call. If I could provide minus stars as a review this would have been the case. Please save yourself the hassle and book elsewhere!!!"

"I had booked a flight in 2019 (4 passengers) for March 2020 due to covid19 lockdown we could not travel, when I officially requested for refund in February 2021 told me it will take at least 12 weeks, I chased them whenever I could but there wasn't any reply until 26/06/2021 only to say my refund is delayed for another fortnight, in October 2021 I had decided to travel to India and use my monies, put an request to rebook the flight for December 2021 only to say there are no seats available when I could easily book with other websites, gave new dates and time kept on delaying my request at the same time ticket price went higher everyday, finally quoted me hundred of pounds more than the actual price on 03/11/2021 (initial request was in October) when I questioned about the fare started saying it’s not a new booking, it didn’t make any sense at all, I had to go ahead knowing I’ll be out of pocket if I had to book somewhere else as I didn’t had any choice and paid the difference they asked me to pay for, as I didn’t wanted to stress myself over the refund anymore (paid lot more than what I would get with other travel agents, still have screenshots) as I was on holidays in India (December 2021) I got a call and WhatsApp messages from the same travel agent saying I’ve to pay more and kept on harassing me throughout my holidays. I’ve already paid lot more than the actual price because of the delayed to rebook. I am disgusted, ruined my holidays not happy at all. +"

"Like many others who have shared their experience.. overall poor service.. would not recommend to anyone..please stay away! Agreed to a refund in Jun 2020, accepted the cancellation fee so only looking for what is owed back.. each month ask for an update.. and each month have been advised the refund is approved by the airline, however to await a further 4 weeks.. same cycle of comms every 4 to 6 weeks.. and recently avoiding to respond to my emails.. I've now accepted I will not get my due refund...leaving it to Karma to do it's job with this lot."