alpharooms.com 2 Vine Street, Uxbridge UB8 1QE

"When i reached there they said you don't have any booking with us.we spent 4 hours in reception to call alpharooms to sortout.totally rubish"

"DO NOT USE. Cancelled hotel in Spain I booked 9 months earlier, 3 days before arrival, for no apparent reason. Didn't tell me, found out at hotel. Hour on the phone. No explanation. Best they could do is refund me. Over a week later, still no refund... Used numerous times before, never again, I expect them to go bust any minute."

"Booked seven nights through alpharooms at Alpha Apartments, arrived at 03:00 to find the apartments cordoned off with builders barriers. Helpline not open until 09:00 so managed to find another room and had to pay £150. After two hours on the phone to the emergency team (most of the time on hold) they hung up on us after saying it’s not their problem, we have to find alternative accommodation and pay for it. They will refund the money In two days time. How can an established company leave people abroad with no accommodation , the place was a building site, worst thing is that the hotel is still advertised as available. So it cost us £150 For last night and an extra five hundred pounds on top of what we have already paid. Huge stress and zero customer service or care. They have hundreds of hotels in the area why not transfer us to one of those. Don’t ever book with these people, we’re going all the way with this complaint and will be getting as much publicity as possible. Shocking and sad, never use Alpha rooms ."

"Made booking on 3.5.21 because the website said free cancellations until 2 weeks before departure date of 15.08.21 I have called 2 times to cancel (22.05.2021 and 29.05.2021) and have been promised both times that I would get a confirmation email regarding the cancellation within 48 hours. Did not happen either time so had to cancel my card to avoid them taking any further money. Rejected the offer of a credit note and said I was happy to wait for a refund but this still hasn't happened so I will be calling a third time tomorrow."

"5 stars, beautiful hotel High Beach Boutique Hotel, shuttle service, everything well planned, for me everything I wanted was done, thank you Alpharoom, next year I'm in the same place"