Trendy Pooches Training Academy

"Just completed my OCN foundation course at trendy pooches and can't speak highly enough of the team! Amy and Michelle were excellent tutors and Glynis was so lovely and always helpful when needed. Would definitely recommend the academy if you are interested in learning to dog groom"

"Not the best experience! This is a review for Heswall but also a negative review on all the Trendy Pooch salons in general including Moreton as this is the main salon so I’m reviewing here and Heswall as I’ve used both. After my dog was locked in a cage for 5 hours on a streaming hot day by new groomers to the Heswall store after their times had run over as the original groomer Amy had gone on maternity leave. I had requested our summer groom, but after 5 hour wait (dropping off before 11am and she was not ready until almost 5pm). When I did pick up she had only a tiny bit of a trim not the drastic summer cut I had requested. I made a complaint to the Moreton branch the manager was lovely and looking into for me, then the owner Glynis got involved and became defensive and argumentative saying I’d dropped my dog off too early...(it was 20 minutes..and if it wasn’t convenient then it should have been said!) She did a dry trim the next day to take it shorter at the Moreton branch and apologised (hardly a regroom but I was grateful as it was hot). But it still put us out having to travel all the way to Moreton for their error! As I was a regular visitor to the Heswall salon I also recommend it to many of my dog friends as a great salon. We visited at least once a week for wash and blow and every 6-8 for full groom, but as we were regular visitors we would often just get a little trim as we went. Our Bichon loved going and would get so excited just driving past she loved Amy. Glynis offered a future free groom in the Heswall salon with the young man in question to give him another chance...this actually restored my faith in the company. However when I came to book this “free groom” they have reneged on this offer. They originally booked me in the diary then called me to REMOVE me from the diary, explaining that “Glynis would call me to discuss it further, what’s there to discuss? I was offered a free groom because of the mess up last time. The only conditions attached were that they had to be at Heswall branch with Jack the boy in question who did the original groom. I asked when I would be called because I work I was just told she was “busy running the other salon and she would get round to it?!” I explained I was flexible with dates he apologised and ended the call. I’m still waiting for that call THREE WEEKS LATER!!! I can only conduce from this that she has changed her mind and disagreed with her original decision and now wants to call me to argue the point as she did last time when I had the original issue (keeping a dog in a cage for 5 hours while they ran over appointments on the hottest day of the year is obviously acceptable in her pet grooming world). I’ve since chatted to other UNHAPPY visitors to all of her salons if a problem arises Glynis is rude, aggressive and now add to that arrogant because apparently she’s the only person in the world who is busy?! The other local groomers in Heswall are very happy how terrible it has become apparently they have other new customers because of this terrible service because it’s “gone downhill” their words not mine, but what a shame. On a positive note I’ve found a new groomer and they’re a much better service as well, so I’d advise anyone thinking of attending this salon, keep your money in your own pocket shop around and go elsewhere, and look for groomers who have a genuine love of animals and appreciate yours beautiful dogs, there are many other groomers, I just didn’t realise how many! ...I’m sure this company will still received customer but maybe Glynis will curb her attitude...but I doubt it...what a dreadful woman!"

"Lovely staff, very kind with both my miniature schnauzer, who was given a lovely groom, and my very anxious rescue dog who didn't have any treatment in the end but was shown an excellent level of kindness and I was given some fantastic advice. Will definitely be coming back."

"I am from Scotland, and researched many different places to do my grooming training. But Trendy Pooches stuck out from the rest because of the ease of the course and the added bonus you got educated in Tellining T Touch and canine first aid. All the teachers in the training academy and the staff in the salon were very helpful, knowlagable and incredibly friendly. Glynis, Gemma and Jess were my amazing teachers who were so patient and made me feel so comfortable. And training in a groomers gave me great insight into the daily runnings of how a busy salon works; how to communicate with clients, how important timing is, purchasing, everything. And even though I'm no longer a student they're still always there for me. Within 5 days of being back home I was interviewed and offered the position of full time groomer and therapist. Couldn't be happier!"