Spa Natural 119 Norfolk Street, Sheffield City Centre, Sheffield S1 2JE

"The location is great and staff at the reception is friendly. Unfortunately, as you can see from the photos, the black mold and dilapidated facility are disappointing. Also, the PT at the gym can confiscate the machine even if you are using it if he needs it for his PT session. Not an enjoyable experience overall."

"This place is my home away from home. Really good gym, pool, steam room, sauna, ice cave, aromatherapy room, experience shower, and relaxation area. The hot chocolate in reception is the best in town. The staff are very friendly and helpful and the people that use the facilities are really nice too. Highly recommended."

"We came to the spa as part of a package on spa seekers, staying at the Mercure hotel. The spa was nice. There wasn't anyone on reception when we got there so that wasn't helpful, but we checked in and got given towels and went into the changing rooms. The pool is a nice size. The sauna, steam and this other room were good. They have an ice igloo but this isn't really cold at all, and also they turned some of the rooms off at like 5:30-6pm even though the spa stays open until 8pm which was a bit annoying. There isn't enough loungers/chairs around the pool either in my opinion. But when it was time for our treatment we went upstairs and again there was no one on reception. The therapist however, and the treatments were stunning. We had the Himalayan salt scrub and the marine back treatment. It is a nice sow to go to and the gym is also a good size, but it can get a little busy"

"Visited here and wished to join a membership. Was told to hold off as there was Black Friday offers and wait till they are put in place. I tried ringing over the weekend as advised and no one answered. Then I received a snotty response from a manager after I emailed after the weekend saying ‘the offers now expired’. No apology or reasoning. After trying all weekend to get in touch no one bothered to respond or get back to me. Going to find another gym that actually has decent customer service."

"The spa itself, like the sauna, steam & other rooms were very small and could only fit less than a handfull of people at any one time. This would normally be OK if there were more rooms, but there are very few. Also, some of the rooms weren't working properly. Aside from this, the actual beauty suite experience was great, my husband and I had a back, neck and shoulder massage and we both thorough enjoyed this, and felt completely relaxed afterwards. The therapists are obviously highly trained and use quality massaging methods."