The Farndon Unit | Elysium Healthcare Farndon Road, Newark-on-Trent, Newark NG24 4SW

"our daughter was admitted to the aster ward for rehabilitation and therapy. I'm afraid this was certainly not the right place for her . She deteriorated while there and we had to get her moved . She was so distressed while there at what was going on .Thankfully now she's in a better place to support her"

"Aster unit really needs to improve . The care there is very poor . The ward is run solely by a ward manager . no deputy manager or Head of care . The only people that get at least some support on here are those that self harm the rest get pushed aside . There is very little structure to the ward . very few permanent staff majority are agency some who have very limited experience in mental health . nurses ignore patients requests . patients bullying other patients . The ward is tiny with no theraputic rooms . The noise level of distressed patients doors banging . Agency nursed getting medications wrong and running out and not reordering quick enough . it's a sad place to be with patients stuck there for a long time seeing little improvement then being moved elsewhere .the food was poor but the staff were fed while patients weren't able to have there dietary needs met . if you or your care team are thinking of moving here I would suggest looking around first . One positive is the consultant is very nice and gives patients time but she seems oblivious to what goes on other ward"

"The aster ward . Well what can I say . This is a really badly managed ward . Being here has had a real negate affect on me and halted my recovery . for patients who are high risk to self harm and need high observations there needs get met to some degree , anyone else just gets left aside. There are no female nurses , hardly any permanent staff majority are agency . most not English and cannot even string a sentence together . the ward is crammed with no rooms to go I except your bedroom . the living space is in the corridor . every night there was a different agency nurse . my medication was missed got wrong ( I am bipolar ) I spent my time in bed begging my care team to move me which thankfully they did . there is no privacy , space and you completely lose your dignity . the care was so inconsistent. the noise was horrendous from patients who couldn't seem to be managed . I've been in several hospitals and this is by far the worst . and to think my care team were paying thousands for my care . I've never had to complain before . even my parents had to complain . if you want a theraputic enviroment to recover and you don't want to deteriorateavoid . and this is not rehab as stated on website it is a ward for bpd who are high risk to themselves and need high obs . I did feel for alot of them. stuck there for years making no progress . it was sad to see. something needs to be done about this place . I'm really sad to leave this review"

"As a family member that comes to see my sister i don't think they show any desire in making the patients there better. All they seem to do is drug them up. Theres no activities to keep them busy/ keeping their minds off bad thoughts. Of they relapse their punished by having items taken off them or home visits stopped, which in my opinion is a way of helping them recover. Everyone needs home comforts and home visits to support them. They should be nurtured to health, not punished for feeling down. If you was upset would you want someone to tell you "its alright" or say "right, I'm taking your home visits off you, you're not going to see your family"."

"Service users need to be given things so they are able to occupy themselves and staff to encourage this, at least they would feel they have something to get out of bed for. There needs to be a better system for relatives to be able to stay in contact instead of having to call up to 10 times before the phone is answered on the ward. As far as I have seen these units make people deteriorate for them to become well activities need to be put into place so they feel life is worth living !!"