Boots Pharmacy 17 Bartholomew Way, Horsham RH12 5JL

"One star is sadly as low as Google reviews can go. I won’t be using this pharmacy again if I can help it at all. Recent experiences include waiting for 2 weeks for a text to say my prescription is ready, only to be told by the pharmacist that I should just come in and chase it as they are likely to be “sitting on it” and would do it there and then if I came in; waiting in queues of 45 minutes; and now today, taking that earlier advice of the pharmacist, I went in - miraculously managed to find a quiet time with not a single other customer there when I arrived - and yet they refused to fulfil the prescription until Friday. Service is abysmal so I’ve now changed my preferred pharmacy to the far-better Day Lewis where at least I have the more modern option of collecting from secure dispensers without having to queue. Boots should be doing better than they are here in this inadequate provision."

"Try calling them to see if your prescription is ready to save you an unnecessary journey...Good luck getting an answer. Now go over there to stand in a very slow queue and whilst waiting try calling them.. Surprise ! They don't answer. They say they are busy but they are not , they are just very very slow at processing prescriptions. Eventually when you get to the counter you are greeted by a very rude Asian man only to be told to come back the next day even though he's already had 36 hours to prepare your medication. Advise to pick up elsewhere of you can ."

"The single worst Pharmacy I've used in my entire life. 3 people behind the till and yet it took 25 minutes for them to serve 2 people. Useless staff that don't care about you or your time. In future I'll be going further out to a different branch because even with the added round trip it'll be faster and less frustrating than this."

"I reckon most if not all of these one star reviews are made up! I've been using this small branch of Boots for about four years and never had a problem. There's free parking outside which saves the hassle of going into Horsham itself if all you want is medicine. The staff are knowledgeable and pleasant and I have never seen them shout at anyone. If anyone is obnoxious and rude, it's more than likely to be the pampered and up themselves middle class pensioners who live in this rather nice part of Horsham and are the shop's main customers!"

"The service here is so poor I started using an alternative pharmacy a year ago and the difference is mindblowing. For seven years I have waited inordinate amounts of time for precsriptions even if they've had the order over a week. The pharmacists here use every excuse under the sun for their delays and to be honest, they are pretty rude and obnoxious if you ask why you have to always wait for so long. I would recommend steering well clear of this shop, it's a shambles."