Romans Letting & Estate Agents Staines 4-8 Kingston Road, Staines-upon-Thames, Staines-upon-thames[11] TW18 4LG

"Romans is by far the best letting agency I came across till date. Whole process was so professional and quite easy. Property Manager Jess is quite helpful and quick in resolving any issues.. overall highly recommended.."

"We have been with ROMANS since 2019 and are delighted so far. Helpful and timely response. Will recommend. Special thanks to Jessica for always helpful."

"Been a client with Romans for the third year now and they have always been wonderful with their customer service may it be Maint., Property manager or admin staff. Dealing with Jessica Philips our Property Manager for a while now and she has been amazing. Very swift with her replies and accommodating to our requests. She provides high quality service responsive and friendly. I highly recommend this real property management to those who want smooth transactions.Wonderful management. Very communicative and patient with customers as well as quick to fix any issues you may have with the property you rent."

"I honestly can’t thank Jessica Phillips enough for the helps. Support she provided. Jessica looks after 2 of my properties, and as the intermediary between myself and the tenant, Jessica consistently demonstrates the highest level of service and professionalism in her approach to both parties. She is always quick to respond to my emails. I’m grateful to have her as my Property Manager! Thank you for all your help and support"

"I recently used Romans to let out my property in Staines-Upon-Thames and have been delighted with the service they provided. I advertised my property through their website after a really thorough and helpful meeting with one of their estate agents, Akash. This was my first experience of leasing out a property and Akash took the time to explain all the services they could provide in great detail and advised me based on his experience which was so helpful. I actually liaised with three estate agents in the area to advertise my property, but Romans stood out above the rest. The tenant moved in just as the lockdown was enforced and I was worried about the continuity of service. But Romans dealt with everything professionally and efficiently. When there were any issues to be resolved, another estate agent, Alex has been very helpful in getting things done during the lockdown. I’ve recently been helped by Heather who has gone above and beyond to provide an excellent customer service, particularly helping me when my boiler broke down and I was having trouble getting a British Gas engineer to come out to fix it. She is always really happy to help with any query. She deals with everything very quickly and efficiently - no complaints! I’ve had excellent customer service from Jessica Phillips, my property manager who has dealt with all my queries efficiently and effectively. I really appreciate her going above and beyond to sort things out."