CitySpace Tower Bridge

"Possibly the worst place I have stayed in, after all the problems with the booking ( done via a work colleague) we arrived to the property that was not in the most desirable areas, after managing to get entry to the room that at first impression looks great we started to find how dirty and cheaply the property was , first the sofa was very soiled with burn holes on the cushion the bedside table and occasional table by the sofa look like pound land bargains that were all wobbly then the walls were full of stains and marks along with the ceiling the work surface in kitchen area was all stained around the sink area, then the bathroom.... Omg no soap in the sink dispenser, the hooks on the back od the door were filthy (little chair things) the toilet brush holder was full of water and fell to bits when the brush was removed leaving all sewage water over the floor.... The list goes on and on this is a genuine review and I have pictures to provide all this"

"I don't understand why this has such bad reviews. If you book on their website you can make sure you're getting the sort of room you expect and that's the main reason people are so upset it seems. The room was nicely decorated, very clean and comfy. It was exactly what we needed for the short time we were there and the money we saved on staying here we were able to spend on other things. Some of the other people staying in the building were a bit loud but with the door closed you could barely hear them and it's no worse than in a normal hotel. We chose a room with a window and the views were surprisingly really good. The area doesn't look the best but we didn't actually feel unsafe at all and walked around quite a bit. The Tesco across the road made it even more convenient. Overall, I couldn't be happier with the stay and would recommend this place and also probably stay here again if we visit London again."

"Easy self check in procedure. I think we were the only ones on our floor. Given the smallest room for quite a big price. Bathroom was freezing cold and got some plants growing along the crack of the bathroom door. Great customer service as we called for room service, the room and bathroom looked spanking new like the day we checked in, although I think my hair pins were thrown away. Tough to sleep due to outside noise, literally sounded like the window was open. Other than that, for 2 nights, it was satisfactory."

"I went to this hotel and there was no reception over there it doesn't seem as nice as they put on the website. So I discuss I refund. After the discussion I noticed I won't be able to get the refund so I choose to live there. However I did not enter because I did not receive the code. Very bad service. Don't go. The video can prove I did not receive the code."

"The rooms were not cleaned. Mirrors and screens were defective. The doors did not open with the codes and website as they should. The check-in was delayed for a long time because the rooms were not ready at the agreed time. You can't speak to a member of staff or ask for help, you have to contact them by phone and wait 5-10 minutes for them to get back to you. The information on the booking page did not match the inventory and the offer of the hotel. At least the location is very good and you can reach everything quite quickly."