Bermonds Locke, Tower Bridge

"Fabulous service. JungSun went out of her way to fix a couple of issues we had. But the room was lovely and comfortable the hotel had a very zen and relaxing feel to it. It was very clean and nothing was too much trouble. We ate booked up again to come at the end of the month and I have no reservations about it being anything but a wonderful stay. Highly recommend the rooms, staff, situation."

"Lovely room, fully equipped with kitchen and everything. Nice control over lighting to be created the right mood. Rest of building very stylish and good location to get around town."

"We stayed in the one bedroom apartment for 5 nights. Cozy space for a couple - space could be a bit cramped. We experienced that there wasn't enough storage space for clothes. The entire building and rooms are very stylish and modern design. A fully equipped kitchen with a washer and dryer. The restaurant downstairs serves such tasty food. Staff are very attentive to providing good service and experience. The location is very good - it's about a 5 minute walk to the nearest underground train station, which is London Bridge Station."

"Beautiful design, terrible customer service. I stayed at Locke on multiple occasions over the past two years, and I have to say, it is with great regret that I won't stay there ever again. The design, decor, restaurants, amenities, and locations are wonderful and one of the main reasons I chose to stay repeatedly. But the customer service is terrible. The first time we stayed, for two weeks over Christmas, the staff refused to put us in a room that wasn't handicapped, even though we specifically requested a non-handicap room when booking. They also refused to bring us towels for the kitchenette, or a chair, for our table, since they said handicap rooms only get one chair. One of the nights we were there, there was a terrible smell from one of the other rooms that didn't get checked for days. On another trip, we were told we could only have the room cleaned once during our stay (we were there for 10 days), and when we tried to use the washing machine in our room, it was broken and didn't get fixed the entire trip. And on the last stay, we knew weeks in advance of our booking that we would have to checkout a few days early (it was again a multi-week stay), and requested that we to use the remaining nights on a later booking of the same value. Even after all of the money we'd spent with them, they said it was impossible and there was nothing they could do to give us our nights at a later date. We won't ever stay with them again, which is a shame because it was such a promising place. But after multiple stays and multiple issues, we've had enough."

"The staff here are really great. Service for the rooms are kept very clean. I lived here 2 1/2 months. It is a great location for walking to borough market and across tower bridge. A short walk to the Thames."