The Elstree

"I had an incredibly disappointing experience at Elstree Manor Hotel. The poor service began right at the check-in process when my card was blocked, and I was not given any assistance. When I finally got access to my room, I found a double bed instead of the king-sized bed that I had requested during the booking process. The room was also cold and uncomfortable. Card to the room was not working every time I came back and needed go back to reception to make it work - do this in advance before going to the room. When I contacted reception to request help, they were completely unresponsive and did not seem to care about providing good customer service. The situation with breakfast was also frustrating. I arrived at the restaurant at the scheduled time, but the food was not ready. I was informed that it would take a few more minutes, but after waiting for nine minutes, I was told that I could not have breakfast because I was late. This was incredibly disappointing and added to the negative experience I had already had. Overall, my stay at Elstree Manor Hotel was extremely unsatisfactory, and I would not recommend this hotel to anyone. The lack of attention to guest needs and poor customer service made for an unpleasant stay."

"We only visited for lunch so can't comment on the hotel rooms. The restaurant was cold and seats by the original single glazed windows were freezing. Afternoon tea seems to be the big thing as the main meal menu was average but not great. Staff were pleasant not not particularly helpful or well informed. We would have been happy to stay and eaten in the evening too, but just got presented with the same menu, with no opportunity for variation. Car parking is generous, but there were no accessible facilities with toilets being downstairs in the basement."

"Booked superior rooms, sadly when we arrived we discovered a very tired hotel. We were placed on the ground floor of the newer part (it’s actually around 30 years old and hasn’t been looked after). First we find the room and the whole floor cold, our room looks out onto a bin store. It’s totally out of date and the pink bathroom is straight out of the 1990’s. We got to reception and ask for the fire door that is propped open to be closed and the hall carpet that is up exposing drains to be replaced. We go back to the room after maybe 30 mins to find the reason the fire door is propped open, a foul drains smell… Go back to complain and find the staff are rude, the manager thinks the whole situation is a little funny… We leave and have to find somewhere else, are promised a refund, don’t worry they say, we will deal with it… Well thanks, as if it’s not bad enough leaving you out there to find somewhere else, I have to message repeatedly to get a refund. Horrible hotel that needs major renovation, avoid at all costs. It’s a shambles."

"Stayed here in July for the second time. Both visits we have been upgraded this time to the Mayfair suite. We were treated amazingly by the staff. Room was glorious and very comfortable. Really appreciated the care from the lady at reception. Nothing was too much for her! Thank you for a gorgeous stay!"