Premier Inn Chessington hotel Leatherhead Road, Chessington KT9 2NE

"Not far off the M25. Stayed here so I could get a train into London for an appointment. It is within walking distance (0.8 miles) of Chessington south station on the line to Waterloo. It is very close to Chessington World of Adventure, which I walked past on my way to the station. The room was smaller than other Premier Inns I have used. Everything you needed was there. The bed is the most important and was comfortable, as usual. The heater worked well until the air conditioning unit, directly above it, kicked in & cancelled out the heater. Couldn't work out the electronic controls & there's no on / off switch on the aircon. Ended up turning both off & got into bed. There was an unpleasant strong smell of musty damp from the bathroom. It looked superficially clean but I had to keep the door closed to stop the smell permeating into the room. There is a Beefeater next door. Can't comment on it as I didn't go there."

"Hotel was a complete disgrace, the first room we were given had mould between the tiles in the bathroom paint flaking off the wall in the room itself of which flakes were even on the floor the the damp mould smell made it impossible for us to stay in the room!!! Maybe a visit from the environmental health wouldn't go amiss after complaining to staff we moved to our second room this time as well as mouldy smell toilet was leaking heater did not work. Moved to room 3 heater work bed had seen better days but as we were on a trip for a special occasion we decided to stay. The Staff at the hotel were as helpful as possible but the hotel and the Premier Inn group have massively let them down in a big way I will certainly be writing a complaint and may even be writing to environmental standards"

"Poor really. Given a disabled Room, the bathroom flooring was dirty, there was a crack in the TV screen across the full width. Couldn't access the heating panel on the wall, the room was freezing. Not good enough Premier Inn, sorry."

"Bed comfy but bathroom dirty and tatty with paint peeling and nasty dirty sealant around the skirting boards. Room very very warm , no fan No lift Issues at check in with there system even though it was booked through a company and no help offered other than you can’t check in till you’ve paid so you’ll have to pay it yourself Stay in premier inns frequently and this was by far the worst"

"The staff greeting was not up to standard, and their dress code is very relaxed for a Premier Inn. The room was okay, a little dirty. There was a large piece of snot on the shower curtain and a few hairs in the sink. The bed was okay but loud and squeaky under any movement. Wi-Fi on the first day was okay but on the second day it was far worse, and I kept losing connection while I was working. There was an odd heavily drunk man roaming the place and staff seemed to know him like he is a regular which was surprising."