Premier Inn Addlestone hotel Station Road, Addlestone KT15 2AH

"Pre pandemic I would have given Premier Inn a 4star but if all Premier Inns are like this one, then they have definitely dropped their standards. Beds are comfie, and showers are still okay, but the tap is another story. Service was fine as check-in was smooth. Would not stay here again. Dirty remote and mould on the window ledge."

"A great welcome to the hotel by staff and reception staff. One hour free parking at the hotel to check-in, followed by free overnight parking in a new multi story car park just minutes away from the hotel. The room is a perfect Premier Inn room, very clean, comfortable and quiet. A great stay."

"Room was spotless and bed was very comfortable. Excellent food on the Friday night and breakfast was amazing with so much choice. Friendly staff, definitely stay again."

"Arrived for check in at 3pm as was told in the booking to be told the room wasn't ready and I would have to wait another hour, the waiting area was full of people it seemed also coupdn't check in from the time they were told, alongside this the café was not open so there was nothing to actually do while waiting. The staff didn't seem to care and I had to leave my bags and check in much later. Following this no one was available for checkout so I had to leave the keys on an empty desk to leave, the car park for the hotel is 2 streets away and a substantial walk away meaning the following morning I had to carry all of my luggage to the car park to leave after checking out. All in all not a bad room but not the best Premier Inn I have stayed in, service was a big let down and the issues with parking are off putting for any future visits."

"Formal complaint incoming. Booked a nights stay here for Thursday 1st December as I had my Christmas Party locally and live out of the area and 40 miles from my home. I called the hotel and spoke to a member of staff, to say I would be checking in late and they said that’s absolutely fine and look forward to checking me in that evening. Fast forward 3 hours, to 11pm when I received 3 calls from Reception to say there was an error on the system and they had double booked my room, with no apologies and no offer to House me elsewhere, or even a refund. I had paid in full in advance of my stay, nearly 4 weeks ago. I was left in the middle of Ottershaw, with no accommodation, no where to stay, no car and at midnight it took me 3 hours trying to organise a taxi home and cost me £65. Absolutely appalling behaviour and customer service. I will be making a formal complaint to management and expect an apology and remuneration. What should have been a lovely evening, turned in to an absolute nightmare. Shocking."