Savera Hotel Long Drive, Ruislip HA4 0FF

"They had a microwave on the room, which was super handy as we went to the supermarket in front of the hotel and was able to cook food. The shower is lovely, hot water and nice pressure. Beds were comfy and room would get warm and cosy. They charge for parking but it’s £10 for the whole stay, which I think it’s fair considering it’s London and they are so close to a tube station. We left the car at the hotel and took the tube to town. The breakfast included was simple, no hot food included which they don’t disclose beforehand but it was enough. You still have coffee, tea, juice, toast, fruit, yogurt and cereals. They provided a gluten free cereal box for my mum and was also able to provide oat milk to us when we requested."

"they didn’t have Wi-Fi. I stayed there 4 nights and they didn’t have work connection. that lied to me everyday, that the Wi-Fi will be fixed. I read in other comments that problem problem is always. waste of time and money because it wasn’t cheap. and in the prize, the Wi-Fi was included. so disappointed. The staff what is rude sometimes. the lady that cleaned our room forgot two times the window open and the room was very cold. They forgot hair dryer and towels. The room wasn’t the same surge photo. The door didn’t lock so I didn’t feel safe. Every day the breakfast that was included in the price it was the same boring breakfast. so disappointing that they book this room for the Wi-Fi and the location and the Wi-Fi didn’t work. of course they didn’t give some of my money back because of this big problem. I don’t recommend this hotel. The only good thing about this hotel is the location."

"Very very disappointing after calling ahead & booking a room for 2 adults & 2 kids. Arrived late to find one double bed & a small single that hardly fit 2 growing boys. Spent the first night with 2 kids awake half the night. Requested more bedding to make a bed on the floor, 3 times I asked & NO EXTRA bedding arrived. Continental breakfast included in overnight rate & is priced at £8.95. We were meeting a family member for breakfast so ordered 3 full English breakfasts, listed as £10.95 on menu. Went outside to finish coffee & waitress chased after us, as if we were doing a runner! Horrified to see the bill was £35 rather than be billed for one full breakfast, for our guest, and the difference between 2 continentals & the English breakfasts. Receptionist & another staff member were v rude in response about breakfast & suggested we shouldve used their website to book. I let her know we had in fact telephoned & spoken to a receptionist re needing our 2 boys to have beds due to their special needs. She was extremely uninterested but agreed that she would ensure we had extra bedding for our second night, she let us down again. The male receptionist when we booked in was extremely professional, helpful & welcoming as were the breakfast & bar staff."