Rosewood Medical Centre 30 Astra Close, Hornchurch RM12 5NJ

"I have never once had any of my calls picked up by this surgery. every time they've spoken to me has been through 111. the calls I've had with them when they did call back were horrible experiences as it was clear that the doctor just wanted me off the phone. he didn't listen to my symptoms and pretty much accused me of lying, it's been a month since this and I've been dealing with this pain since. he promised to call me after a week to check in on my symptoms, that was 3 weeks ago"

"Wish I could leave less than one star, has to be the WORST surgery in the area. Cannot ever get through to reception no matter what time you call, if you call at 8am it’ll take you an hour and a half to get through just to be told no appointments call back tomorrow at 8am. Staff are soooooo rude and just want to get you off the phone, only possible way you can get an appointment is to scream and shout about it. Doctors are useless."

"Less than 1 Starr. Takes ages to get through to reception. No indication as to where you are or if you are in a queue. Was on redial continuously for 45mins but still didn't answer. Never any appointments. And they have the cheek to put on their website that they are accepting new NHS patients!!!!!!"

"Am so fed up with this surgery. Wait weeks for a call which comes late, will not see you just push you onto the hospital to deal with it. Lots if back office staff, but no patients seem to be there to actually see a GP. Not interested in more than one issue either. Total waste of my time again."

"I was given an emergency phone appointment today via 111. Due to symptoms to do with my ears, nose and jaw. I was called at 2.30 by a Doctor who seemed way to busy to speak to me. The female Doctor in question, was rushing me and not letting me get my words out, regarding my symptoms and problems. Within 20-30 seconds of being on the call she offered me antibiotics, without knowing the extent of my symptoms or all of them. I stayed as calm as possible and still persisted to try and get my points across to her. All the while she was rushing me and not letting me finish. I completely understand it’s a hard time at the moment and there are a lot of people/patients to attend to. This is no excuse in my mind, as it was a referral from 111, who obviously deemed my problem serious enough to even refer me in such short notice. The doctor I spoke to seemed to give up with me and hung up the phone, after approximately a minute or so. I’m left furious and very upset. I’m sure there are people with much more serious needs and problems than me. This is the reason I’m writing this review to ensure that things like this don’t happen to others, we are so reliant on our health care staff especially doctors to, provide help and health care we need. I have the upmost respect for everyone strong enough to take on a roll within the health care sector. This particular Doctor and those like her really do make it hard to continue with such confidence, especially when it comes to reporting and seeking help. As being offered antibiotics before having any real knowledge of the suffering one is dealing with can be dangerous, I know this with no degree within nursing or health care! I hope this review is taken seriously and no one else has to deal with the same issues I have myself, thank you for taking the time to understand and read my review."